Bilingual Customer Support Specialist

Lakeland; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lakeland is seeking a Customer Service Representative in the United States to be the primary contact with customers. You will answer inquiries, resolve issues, and provide accurate information about products and services across phone, email, and chat channels.

You will maintain detailed records in CRM systems, collaborate with internal teams, and deliver timely solutions to foster loyalty and trust. A proactive approach and strong English communication are essential.

Qualifications

• Requires high school diploma or equivalent and proven customer service experience.
• Excellent verbal and written English communication skills.
• Basic computer proficiency including CRM software and Microsoft Office.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Identify needs to resolve issues or escalate as necessary.
• Maintain accurate records of interactions, transactions, and complaints.
• Collaborate with sales, technical support, and logistics to resolve issues.
• Follow up to ensure resolution and gather customer feedback.

Skills

Communication skills

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Business, Communications, or related field

Tools

CRM software

Microsoft Office

Job description

Lakeland is seeking a Customer Service Representative in the United States to be the primary contact with customers. You will answer inquiries, resolve issues, and provide accurate information about products and services across phone, email, and chat channels.

You will maintain detailed records in CRM systems, collaborate with internal teams, and deliver timely solutions to foster loyalty and trust. A proactive approach and strong English communication are essential.