Customer Experience Specialist

Lakeland-Industries-Inc.-1; Rideout Village (AL); On-site; USD 30,000 - 48,000; Full time

Job summary

Lakeland-Industries-Inc.-1 in the United States is seeking a Customer Service Representative to serve as the primary contact for customers, addressing inquiries, resolving issues, and providing accurate information about products and services.

The role requires a high school diploma, strong communication skills in English, CRM and Microsoft Office familiarity, and the ability to work in a fast-paced environment. Bilingual candidates (Spanish-English) are a plus and will be valued.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role.
• Proficient English communication, both verbal and written.
• Basic computer skills and CRM familiarity.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions or escalate issues when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal departments such as sales, technical support, and logistics to resolve customer issues efficiently.
• Follow up with customers to ensure their issues have been resolved and gather feedback to improve service quality.

Skills

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Lakeland-Industries-Inc.-1 in the United States is seeking a Customer Service Representative to serve as the primary contact for customers, addressing inquiries, resolving issues, and providing accurate information about products and services.

The role requires a high school diploma, strong communication skills in English, CRM and Microsoft Office familiarity, and the ability to work in a fast-paced environment. Bilingual candidates (Spanish-English) are a plus and will be valued.