Hybrid Customer Care Specialist

LOGISNEXT AMERICAS INC; Georgia; Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Job summary

LOGISNEXT AMERICAS INC is seeking a customer-focused team member to join our hybrid-contact center environment. You will respond to dealer and customer inquiries via phone, intranet, and email, documenting interactions in the CRM and guiding users to self-service resources.

You will collaborate with Service Engineering and Parts teams to improve technical resources and communication. Applicants should have a high school diploma, strong communication skills, and the ability to multitask in a

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to dealer, MLA personnel and customer inquiries via phone, intranet (CRM) and email.
• Document all inquiries in the CRM and guide users to self-serve in the future.
• Collaborate with engineering and parts teams to improve resources and communications.

Skills

CRM experience

Customer service

Communication

Typing 40 WPM

MS Office

Education

High School Diploma

Tools

CRM software

MS Excel

Job description

LOGISNEXT AMERICAS INC is seeking a customer-focused team member to join our hybrid-contact center environment. You will respond to dealer and customer inquiries via phone, intranet, and email, documenting interactions in the CRM and guiding users to self-service resources.

You will collaborate with Service Engineering and Parts teams to improve technical resources and communication. Applicants should have a high school diploma, strong communication skills, and the ability to multitask in a