Customer Experience Pro - Remote & Growth-Focused

Talentify; Huntsville (AL); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI in Huntsville, AL is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues efficiently. You will use systems to manage accounts, identify sales opportunities, and maintain a high level of customer satisfaction.

The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment. Join a team focused on growth and exceptional service.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Must be authorized to work in the country where the job is based.
• Willingness to undergo background and drug screening.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction to management when needed.
• Aim for first call resolution through effective problem solving.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

MCI in Huntsville, AL is seeking a Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues efficiently. You will use systems to manage accounts, identify sales opportunities, and maintain a high level of customer satisfaction.

The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment. Join a team focused on growth and exceptional service.