Customer Service Rep

RXinsider LTD.; Huntsville (AL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Lakeland Industries in Huntsville, AL is seeking a Customer Service Representative to be the main contact for US customers. You will respond to inquiries, assist with orders, and provide detailed product information to ensure a smooth ordering experience.

Collaborating with production, logistics, and sales, you will maintain accurate records in the CRM, track interactions, and help improve service quality. A high school diploma, customer service experience, and CRM proficiency are required, with

Qualifications

• High school diploma or equivalent.
• Experience in a manufacturing or related customer service role.
• Strong verbal and written communication.
• Basic computer proficiency with CRM software (Salesforce) and Microsoft Office.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries by phone, email, and other channels.
• Assist customers with order placement, tracking, and issue resolution.
• Coordinate with production, quality control, and logistics to meet customer requirements.
• Maintain detailed records of interactions and feedback in the CRM.

Skills

Customer service

Verbal & written communication

Multitasking

Time management

Bilingual Spanish

Education

High school diploma or equivalent

Associate/Bachelor's in Business or Communications

Tools

Salesforce CRM

Microsoft Office

Job description

Title: Customer Service Representative Location: Huntsville, AL (4 Days in Office, 1 Remote) Reports To: Customer Service Manager Company: At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it.

About the Role:

As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across the United States. Your role is critical in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing detailed product information. You will collaborate closely with production, logistics, and sales teams to facilitate smooth order processing and timely delivery. By maintaining accurate records and tracking customer interactions, you will contribute to continuous improvement in service quality. Ultimately, your efforts will help strengthen customer relationships and support the company’s reputation for reliability and excellence.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within manufacturing or a related industry.
• Strong communication skills, both verbal and written.
• Basic computer proficiency, including experience with CRM software (Salesforce) and Microsoft Office.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience with manufacturing order management systems.
• Familiarity with product specifications and manufacturing processes.
• Bilingual abilities, especially in Spanish, to support a diverse customer base.
• Training or certification in customer service or conflict resolution.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with order placement, tracking, and issue resolution related to manufacturing products.
• Coordinate with internal departments such as production, quality control, and logistics to ensure customer requirements are met.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system.
• Identify opportunities to improve customer service processes and communicate customer insights to management.

Skills:

The required communication skills are essential for clearly understanding customer needs and conveying accurate information, which helps in resolving issues efficiently. Proficiency with CRM software and Microsoft Office enables you to document interactions and manage customer data effectively, ensuring seamless follow-up and order tracking. Multitasking and time management skills allow you to handle multiple customer requests simultaneously without compromising service quality. Preferred skills such as knowledge of manufacturing processes and order management systems enhance your ability to provide detailed product support and coordinate internally. Bilingual capabilities further improve communication with a broader customer base, fostering inclusivity and better service outcomes.