Hybrid Logistics Manager - Lead Customer Service Team

Gulf Winds International; Mobile (AL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Gulf Winds International, a leading intermodal logistics provider, is seeking a Logistics Manager to lead our Customer Service team across all markets. This full-time, hybrid role reports to the Director of Customer Service and emphasizes ownership of results, process improvement, and client onboarding.

You will drive KPI-driven operations, coach staff, and coordinate with cross-functional teams to ensure exceptional service across multiple ports and markets.

Qualifications

• Must possess strong communication & writing skills necessary to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.

Responsibilities

• Lead and engage the Customer Service team to deliver world-class service.
• Monitor and drive KPIs and dashboards to optimize costs and profitability.
• Onboard and manage key contracts and customers, ensuring satisfaction and retention.
• Coordinate with cross-functional teams to meet company goals and improve processes.
• Support monthly and annual performance reviews and staff development.

Skills

Communication skills

Self-motivation

Transportation industry knowledge

Organizational skills

Team leadership

Staff training

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, a leading intermodal logistics provider, is seeking a Logistics Manager to lead our Customer Service team across all markets. This full-time, hybrid role reports to the Director of Customer Service and emphasizes ownership of results, process improvement, and client onboarding.

You will drive KPI-driven operations, coach staff, and coordinate with cross-functional teams to ensure exceptional service across multiple ports and markets.