Hybrid Logistics Customer Service Specialist

TOTE Resources LLC; Tacoma (WA); Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off & Holidays

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program (EAP)

Parental Leave Benefits

Annual Discretionary Bonus Eligibility

Job summary

TOTE Maritime Alaska in Tacoma, WA seeks a customer-focused, detail-oriented Customer Service Specialist. The role supports bookings, cargo tracking, and operational logistics to deliver a seamless shipping experience.

It combines in-office collaboration with one remote day after onboarding, aligning with standard business hours. Ideal candidates have 3–4 years in customer service within transportation, strong communication, and the ability to multitask while maintaining accuracy.

Qualifications

• Associate's degree or equivalent experience in transit or logistics.
• 3–4 years of customer service, billing, or logistics in transportation.
• Strong communication and ability to multitask in a fast-paced setting.

Responsibilities

• Serve as primary contact for shipments, schedules, status, and services.
• Manage bookings, bills of lading, and transportation bookings.
• Track cargo, resolve inquiries, and support operations.
• Generate and audit operational and customer reports.
• Collaborate with departments to ensure seamless service.

Skills

Customer service

Relationship management

Communication

Multitasking

Time management

Independent work

Teamwork

Education

Associate's Degree

Tools

EDI systems

Transportation Management Systems

Web-based applications

Microsoft Office

Job description

TOTE Maritime Alaska in Tacoma, WA seeks a customer-focused, detail-oriented Customer Service Specialist. The role supports bookings, cargo tracking, and operational logistics to deliver a seamless shipping experience.

It combines in-office collaboration with one remote day after onboarding, aligning with standard business hours. Ideal candidates have 3–4 years in customer service within transportation, strong communication, and the ability to multitask while maintaining accuracy.