Customer Service Pro - Logistics & Freight

Alaska Marine Trucking, LLC in; Juneau (AK); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Family coverage

401(k)

Job summary

Alaska Marine Trucking is hiring a Customer Service Representative in Juneau, AK. This full-time role focuses on delivering excellent customer service, handling rate/routing inquiries, and processing freight documentation.

Ideal candidates will have a high school education and at least 2 years of related experience, with TWIC certification as a plus. The position offers benefits including PTO, holidays, health coverage, a 401(k), and opportunities for advancement.

Qualifications

• High School Education or G.E.D or equivalent is required.
• Minimum of 2 years related experience is helpful.
• TWIC (Transportation Workers Identification Card) is required or must be obtainable.

Responsibilities

• Answer customer information requests in person, by phone, and email regarding rates and routing.
• Process Bills of Lading and enter data into company systems.
• Respond to questions from customers and service partners.
• Carry out duties with a strong commitment to excellent customer service.

Skills

Customer service

Communication skills

Teamwork

Adaptability

PC skills

Education

High School Education or GED

Tools

TWIC

Job description

Alaska Marine Trucking is hiring a Customer Service Representative in Juneau, AK. This full-time role focuses on delivering excellent customer service, handling rate/routing inquiries, and processing freight documentation.

Ideal candidates will have a high school education and at least 2 years of related experience, with TWIC certification as a plus. The position offers benefits including PTO, holidays, health coverage, a 401(k), and opportunities for advancement.