Hybrid LMS Administrator & Learner Support

MSX International; Irvine (CA); Hybrid; USD 75,000 - 105,000; Full time

Job summary

MSX International is seeking an LMS Administrator — Learner Support to help learners, managers, and internal stakeholders use our automotive client’s learning platform. The role blends day-to-day LMS administration with issue resolution and support operations, ensuring smooth access, enrollments, completions, and certifications.

Based in Irvine, CA with hybrid options, you will manage tickets, coordinate escalations, and maintain knowledge sources while contributing to continuous improvement and

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience supporting or administering an LMS in a learner-facing environment.
• Experience investigating learner access, enrollment, assignment, completion, or training-record issues.
• Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation.
• Ability to perform administrative tasks carefully within defined permissions and approval requirements.
• Strong customer-service skills, clear written communication, troubleshooting judgment, and attention to record accuracy.
• Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint.

Responsibilities

• Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels.
• Resolve common LMS issues within approved access and procedures, including navigation, course access, enrollment guidance, assignment questions, and completion or certification inquiries.
• Investigate missing or incorrect learning history, completions, assessment results, and assignments; gather evidence and route data or configuration corrections to the authorized owner when needed.
• Keep requesters informed, follow escalated cases through resolution, and confirm that the learner-facing issue is closed.
• Recognize recurring issues and identify when an apparent individual request may reflect a broader configuration, data, access, or process problem.
• Perform assigned LMS administrative activities in accordance with approved permissions, business rules, and change procedures.
• Maintain accurate records of administrative actions and elevate requests requiring restricted permissions, policy decisions, or technical intervention.

Skills

LMS Administration

Ticketing & Case Management

Customer Service

Documentation & Record Keeping

Microsoft Office / Teams / SharePoint

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Teams

SharePoint

Job description

MSX International is seeking an LMS Administrator — Learner Support to help learners, managers, and internal stakeholders use our automotive client’s learning platform. The role blends day-to-day LMS administration with issue resolution and support operations, ensuring smooth access, enrollments, completions, and certifications.

Based in Irvine, CA with hybrid options, you will manage tickets, coordinate escalations, and maintain knowledge sources while contributing to continuous improvement and