LMS Transition Lead

MSX International; Troy (MI); On-site; USD 96,000 - 152,000; Full time

Job summary

MSX International is seeking a Transition Management Lead for a six-month contract focused on SAP SuccessFactors Learning. You will collaborate with LMS admins, business owners, and stakeholders to translate requirements into configuration plans, manage dependencies, and ensure a successful implementation.

Responsibilities include hands-on configuration, testing support, readiness tracking, and coordination across workstreams.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Hands-on experience administering or implementing SAP SuccessFactors Learning.
• Experience configuring and administering learning platforms (learner records, catalogs, curricula, certifications, assessments, ILT, permissions, reporting).
• Experience coordinating a cross-functional technology implementation or platform transition.
• Ability to distinguish configuration execution from governance and ownership.
• Strong documentation, troubleshooting, facilitation, and executive-status communication skills.
• Proficiency with Microsoft Office, Teams, SharePoint, and project-tracking tools.

Responsibilities

• Provide hands-on SuccessFactors Learning implementation support including learner experience and admin workflows.
• Review requirements and designs with owners; identify gaps and decisions needed.
• Coordinate platform configuration activities.
• Configure learning items, curricula, certifications, assignments, assessments, notifications, and access controls.
• Troubleshoot configuration issues and confirm learning scenarios.
• Document decisions and procedures for long-term owners.
• Maintain a clear plan for MSX deliverables, milestones, dependencies, decisions, and readiness activities.
• Assist with transition planning and readiness reporting within the project.
• Support testing, migration validation, and launch readiness activities.
• Contribute to cutover planning and hypercare preparation.
• Translate concepts into guidance for project leaders and support teams.
• Maintain project documentation and handoff materials in the approved repository.
• Ensure reporting and communications reflect tested system behavior.

Skills

SAP SuccessFactors Learning

LMS configuration

Documentation

Stakeholder management

MS Office/Teams/SharePoint

Project coordination

Education

Bachelor's degree or equivalent experience

Tools

Cypher Learning

SSO

Enterprise integrations

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Transition Management Lead is a six-month contract role combining SAP SuccessFactors Learning subject-matter expertise with implementation execution, coordination, and project-management discipline.

This individual must be able to work directly with LMS administrators, business owners, and other stakeholders to translate approved learning requirements into configuration plans, identify technical and operational dependencies, review configured behavior, support testing, and resolve implementation issues. Where access, authority, and the agreed responsibility model permit, the lead may perform or directly support SuccessFactors Learning administrative and configuration activities. The role also provides structure to MSX’s workstream participation through plans, action and decision logs, status reporting, escalation, and readiness tracking.

Key Responsibilities

SuccessFactors Learning expertise and implementation support (40%)

• Serve as MSX’s hands-on SuccessFactors Learning resource during implementation, with particular attention to learner experience, administrative workflows, catalogs, curricula, assignment profiles, learning history, certifications, assessments, and instructor-led training.
• Review approved business requirements and configuration designs with the responsible business and technical owners; identify gaps, dependencies, and decisions needed before build or testing.
• Coordinate platform configuration activities.
• Perform or support other configuration tasks, including learning items, curricula, certification paths, assignment profiles, assessments, notifications, learning workflows, user roles, permissions, and administrative access controls.
• Work with stakeholders and business owners to troubleshoot configuration issues and confirm intended learning scenarios function as approved.
• Document configuration decisions, operating procedures, and unresolved issues for the designated long-term owners.

Transition planning and workstream coordination (25%)

• Maintain a clear plan for MSX deliverables, milestones, dependencies, decisions, and readiness activities within the broader project plan.
• Help define practical handoffs and responsibility boundaries among MSX, stakeholders, and business owners, escalating gaps rather than assuming unassigned accountability.
• Facilitate MSX participation in relevant implementation and operational workstreams and provide concise status, risk, issue, and decision reporting.
• Track dependencies involving source data, user attributes, learning rules, platform access, interfaces, reporting, and operational support.

Testing, migration validation, and launch readiness (20%)

• Support UAT planning and execution for learner journeys, assignment logic, certifications, assessments, ILT, administrative permissions, and support scenarios.
• Help investigate defects, document expected versus actual behavior, coordinate retesting, and track resolution with the responsible owners.
• Support migration and reconciliation activities by helping define test scenarios, reviewing representative learner records, and coordinating exceptions. Do not assume ownership of source extraction, platform migration, ODS processing, or final business sign-off unless expressly assigned.
• Contribute to cutover planning, launch-readiness reviews, and hypercare preparation.

Stakeholder communication and documentation (10%)

• Translate SuccessFactors Learning concepts and implementation issues into clear, actionable guidance for project leaders, business owners, administrators, and support teams.
• Maintain assigned process documentation, configuration notes, decisions, and handoff materials in the approved project repository.
• Coordinate with the owners of reporting, QRGs, learner communications, and support documentation to ensure materials reflect tested system behavior.

Operational handoff (5%)

• Transfer practical platform knowledge, troubleshooting procedures, known issues, and administrative guidance to the long-term LMS Administrator and other designated support owners.
• Help confirm that escalation routes, access, documentation, and support procedures are ready for steady-state operations.

Qualifications

Required Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Demonstrated, hands-on experience administering or implementing SAP SuccessFactors Learning.
• Experience with learning-platform configuration and administration, including several of the following: learner records, assignment profiles, catalogs, curricula, certifications, assessments, ILT, permissions, or reporting.
• Experience coordinating a cross-functional technology implementation or platform transition, including plans, dependencies, risks, issues, testing, and stakeholder decisions.
• Ability to distinguish configuration execution from business-rule approval, technical-system ownership, and project governance.
• Strong documentation, troubleshooting, facilitation, and executive-status communication skills.
• Proficiency with Microsoft Office, Teams, SharePoint, and project or issue-tracking tools.

Preferred Qualifications

• Experience migrating learning operations or records between LMS platforms, including validation and reconciliation.
• Experience supporting a SuccessFactors Learning launch involving multiple learner populations or brands.
• Familiarity with Cypher Learning, enterprise integrations, SSO, or downstream learning-data reporting.
• PMP or comparable project-management training or certification.
• Experience developing an LMS support model and transferring implementation knowledge to a steady-state team.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.