LMS & KMS Operations Lead

Global Partners LP; Auburndale (MA); On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Professional development programs

Job summary

Global Partners LP is seeking an LMS/KMS Administrator to oversee daily operations of the organization’s Learning Management System and Knowledge Management System. You will deploy, configure, and maintain platforms, while enhancing user experience and system integration across the enterprise.

You’ll manage deployment, user accounts, updates, and reports; collaborate with stakeholders to build learning paths, monitor engagement, and drive continuous improvement in learning technologies and

Qualifications

• Passion for a simple, seamless user experience.
• Highly skilled in LMS/KMS management, configuration, design, and troubleshooting.
• Familiar with the principles of integration between digital systems.
• Knowledge of instructional design principles and adult learning theory.
• Knowledge of basic data security principles.
• Strong ability to gather data and parse it into usable reports.
• Able to translate business needs into blended learning experiences following a digital learning path.
• Passionate for making Global’s LMS/KMS experience a competitive advantage.
• Bachelor's Degree or equivalent work experience.

Responsibilities

• Manage day-to-day operation of LMS/KMS including deployment, user management, and system configuration
• With K&T Partner, create and maintain learning paths for users across enterprise
• Ensure linkage between knowledge/document systems
• Respond to user issues using ticketing system and prioritize request, identify and address patterns in trouble reports
• Assist with user training build/facilitation as needed
• Monitor and report on effectiveness and engagement with LMS/KMS
• Audit LMS/KMS for functionality, maintain required upgrade/bug-fix/security patch schedule
• Maintain high level of awareness to LMS new functions
• Includes knowledge of external systems
• Recommend improvements to LMS via new features or enhanced configuration options, implement as needed
• Generate, maintain, and report on testing content
• Generate, maintain, and report on learning surveys
• Create events in LMS
• Manage and look for ways to improve UX
• Participate in the evaluation and implementation of new learning and knowledge management technologies

Skills

LMS/KMS management

User experience design

Data reporting

System integration

Instructional design

Data security

Troubleshooting

Training facilitation

Education

Bachelor's Degree or equivalent

Job description

Global Partners LP is seeking an LMS/KMS Administrator to oversee daily operations of the organization’s Learning Management System and Knowledge Management System. You will deploy, configure, and maintain platforms, while enhancing user experience and system integration across the enterprise.

You’ll manage deployment, user accounts, updates, and reports; collaborate with stakeholders to build learning paths, monitor engagement, and drive continuous improvement in learning technologies and