Hybrid Licensing & Renewals Operations Specialist

Wolters Kluwer; United States; Híbrido; USD 48.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits available day one

Hybrid work 2-3x per week

Bonus eligible

Descripción de la vacante

CT Corporation, part of Wolters Kluwer, is seeking a detail-oriented Customer Service Operations Associate to manage license renewals, research filing requirements, and resolve issues. The role emphasizes accuracy, multi-tasking, and proactive client support in a fast-paced environment.

The position is hybrid, requiring in-office presence 2-3x per week, with a total annual compensation target of $48,000–$58,000. Benefits begin on day one of hire and performance-driven bonuses are possible.

Formación

• 1+ year of B2B client/customer service experience; preferably in banking/insurance/legal sectors
• Bachelor’s degree preferred but not required
• Ability to absorb product knowledge quickly and apply to client needs
• Strong decision-making and discretion skills
• Experience generating add-on sales revenue is a plus
• Excellent organizational, time management and multi-tasking abilities

Responsabilidades

• Compile and submit all assigned customer renewals
• Research rejected renewals and required corrections
• Issue monthly invoices
• Build Pre-Filing summaries
• Communicate with coworkers to manage client license portfolios
• Serve as subject matter expert for the department and industry

Conocimientos

Customer service

B2B

Research skills

Time management

Problem solving

Microsoft Office

Educación

Bachelor’s degree

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Descripción del empleo

CT Corporation, part of Wolters Kluwer, is seeking a detail-oriented Customer Service Operations Associate to manage license renewals, research filing requirements, and resolve issues. The role emphasizes accuracy, multi-tasking, and proactive client support in a fast-paced environment.

The position is hybrid, requiring in-office presence 2-3x per week, with a total annual compensation target of $48,000–$58,000. Benefits begin on day one of hire and performance-driven bonuses are possible.