Customer Service Operations Associate

Wolters Kluwer - Financial Services Solutions; Clayton (MO); Hybrid; USD 29,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

CT Corporation, a part of Wolters Kluwer, is seeking a detail‑oriented Customer Service Operations Associate to support renewals, research issues, and billing activities in a fast‑paced, client‑facing environment.

This hybrid role requires excellent communication, problem solving and the ability to prioritize multiple tasks while helping clients stay compliant with licensing and regulatory requirements.

Qualifications

• Minimum of one year of B2B client/customer service experience.
• Bachelor’s degree from an accredited college/university or equivalent.
• Experience in banking, insurance, hospitality, retail and/or legal industries preferred.
• Ability to absorb product knowledge quickly and apply to client needs.
• Strong analytical, problem-solving, organizational and time-management skills.
• Proficient with Microsoft Office Suite applications.

Responsibilities

• Compiling and submitting all assigned customers renewals.
• Researching any rejected renewals and corrections needed.
• Issuing monthly invoices.
• Building Pre‑Filing summaries.
• Communicating with coworkers to ensure overall management of assigned customers license portfolios.
• Subject matter expert of the department, company and industry.

Skills

B2B client service experience

Analytical and problem-solving skills

Time management & multi-tasking

Microsoft Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Company

CT Corporation, a part of Wolters Kluwer, is a leading provider of business compliance, incorporation, and licensing solutions that serves corporations, small businesses, law firms, and trademark professionals nationwide. As part of a global organization trusted by professionals across legal, business, finance, risk, compliance and healthcare industries, CT Corporation helps organizations navigate complex regulatory requirements and maintain compliance with confidence.

Job Title: Customer Service Operations Associate

We are seeking a detail‑oriented, customer‑focused professional who enjoys research, problem solving, and managing multiple priorities in a fast‑paced environment. This role is ideal for someone who thrives on accuracy, enjoys learning complex processes, and takes pride in helping clients stay compliant with licensing and regulatory requirements.

Work Arrangement

• This is a hybrid position and will require working in‑office 2‑3x per week.

Compensation and Benefits

Total annual compensation may range from $50,000-$58,000.

Compensation: $29,200.00-$48,900.00 USD This role is eligible for Bonus.

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Responsibilities

• Compiling and submitting all assigned customers renewals
• Researching any rejected renewals and corrections needed
• Issuing monthly invoices
• Building Pre‑Filing summaries
• Communicating with coworkers to ensure overall management of assigned customers license portfolios
• Subject matter expert of the department, company and industry

Qualifications

• A minimum of one year of business‑to‑business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Bachelor’s degree from an accredited college/university or equivalent
• B2B client service experience is preferred, not required
• Ability to absorb product knowledge quickly and process information to apply to client needs
• Able to make sound business decisions and exercise discretion and judgment
• Experience generating add‑on sales revenue preferred
• Strong analytical and problem‑solving skills, along with excellent organizational, time management and multi‑tasking skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Company Culture & Diversity

We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.