Senior Corporate Services Specialist — Hybrid

Wolters Kluwer; Sacramento (CA); Hybrid; USD 37,000 - 63,000; Full time

Benefits offered by this job

Bonus eligibility

Competitive benefits

Job summary

Wolters Kluwer seeks a Senior Customer Service Representative (Corporate, Sr. Registered Agent Services) to deliver high-level client service in a hybrid nationwide setting.

You will manage complex onboarding, handle select corporate filings, and collaborate with cross-functional teams to ensure accurate, timely delivery of services. You will build strong client relationships, drive customer value, and train others as needed while maintaining meticulous attention to detail and professional

Qualifications

• 3-5 years of exclusive experience in corporate and registered agent industry or similar content from in-house legal teams, law firms or CPA firms.
• Familiarity with corporate document retrievals: good standings, certificates of fact, tax status/good standings.
• Comprehensive 50-state filing knowledge for incorporations, formations, registrations, amendments, annual reports and related filings.

Responsibilities

• Provide direct support and collaboration with RASi corporate teams and departments.
• Communicate effectively with clients about corporate services and filings.
• Manage onboarding for large or high-profile customers.
• Respond to client, affiliate and vendor inquiries via phone and email.
• Oversee the order process from inquiry to invoicing and follow-up.
• Prepare, review and file corporate documents including articles, amendments, DBAs, annual reports, mergers and dissolutions.

Skills

CRM management

Customer communication

Problem solving

Analytical skills

Industry knowledge

Team collaboration

Training customers

Cross-functional collaboration

Customer advocacy

Time management

Education

High school diploma

Bachelor’s degree preferred

Job description

Wolters Kluwer seeks a Senior Customer Service Representative (Corporate, Sr. Registered Agent Services) to deliver high-level client service in a hybrid nationwide setting.

You will manage complex onboarding, handle select corporate filings, and collaborate with cross-functional teams to ensure accurate, timely delivery of services. You will build strong client relationships, drive customer value, and train others as needed while maintaining meticulous attention to detail and professional