Customer Success Associate

Wolters Kluwer; Middleton Junction (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits available from day 1

Job summary

A global leader in professional information services is seeking Customer Success Associates in Middleton Junction, WI. This role offers a hybrid work schedule, a wide range of responsibilities involving customer relations, and a focus on consultative service. Candidates should have a Bachelor’s degree or equivalent experience in B2B service, with strong organizational and problem-solving skills. Immediate benefits are available, and the company provides a collegial work environment aimed at professional growth.

Qualifications

• Bachelor’s degree or equivalent B2B client service experience.
• Minimum of two years of B2B client/customer service experience preferred within appropriate industries.

Responsibilities

• Deliver professional service to customers via communications.
• Provide consultative customer service to determine customer goals and compliance challenges.
• Manage the full-life cycle of the order process and drive cross-selling opportunities.
• Project manage and prioritize requests using internal systems.
• Manage customer escalations and resolve requests.
• Develop positive relationships with customers and partners.

Skills

Customer service experience

Organizational skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree

Tools

SalesForce

Microsoft Office Suite

Job description

Overview

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Hybrid schedule; in-office 3x per week (Tuesday-Thursday), remote 2x per week (Monday, Friday)

Benefits available day 1 of hire! No waiting period.

Responsibilities

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.
• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
• Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests.
• Develop and maintain positive working relationships with customers and other key partners.
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities

• Strong organizational, time management and multi-tasking skills.
• Ability to absorb product knowledge quickly and process information to apply to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.

About Wolters Kluwer

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.