Customer Service Operations Associate

Wolters Kluwer; Clayton (MO); Hybrid; USD 48,000 - 58,000; Full time

Job summary

CT Corporation, part of Wolters Kluwer, is hiring a Customer Service Operations Associate in Clayton, MO for a hybrid role. The position focuses on renewing licenses, researching filing requirements, generating invoices, and supporting licensing portfolios.

The candidate will collaborate with internal teams to resolve issues and ensure accuracy across client accounts. The ideal candidate has at least one year of B2B service experience, strong problem-solving skills, and the ability to quickly

Qualifications

• A minimum of one year of B2B client/customer service experience.
• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience is preferred, not required.
• Ability to absorb product knowledge quickly and apply to client needs.
• Able to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills.

Responsibilities

• Compiling and submitting all assigned customers renewals.
• Researching any rejected renewals and corrections needed.
• Issuing monthly invoices.
• Building Pre-Filing summaries.
• Communicating with coworkers to ensure overall management of assigned customers license portfolios.
• Subject matter expert of the department, company and industry.

Skills

B2B customer service

Research & problem solving

Time management

Communication

Detail oriented

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

## Customer Service Operations AssociateApply: Hybrid (8 days/month): USA - Clayton, MO: Full time: Posted Yesterday: R0061041CT Corporation, a part of Wolters Kluwer, is a leading provider of business compliance, incorporation, and licensing solutions that serves corporations, small businesses, law firms, and trademark professionals nationwide. As part of a global organization trusted by professionals across legal, business, finance, risk, compliance, and healthcare industries, CT Corporation helps organizations navigate complex regulatory requirements and maintain compliance with confidence. We are seeking a detail-oriented, customer-focused professional who enjoys research, problem solving, and managing multiple priorities in a fast-paced environment. This role is ideal for someone who thrives on accuracy, enjoys learning complex processes, and takes pride in helping clients stay compliant with licensing and regulatory requirements. As a Customer Service Operations Associate, you will work closely with internal teams and stakeholders to manage business license renewals, research filing requirements, resolve issues, and support the overall administration of customer licensing portfolios. Successful candidates are highly organized, proactive, and able to communicate effectively while balancing competing deadlines. -This is a hybrid position and will require working in-office 2-3x per week.-Total annual compensation may range from $48,000-$58,000-Benefits available DAY ONE of hire!**Responsibilities:*** Compiling and submitting all assigned customers renewals* Researching any rejected renewals and corrections needed* Issuing monthly invoices* Building Pre-Filing summaries* Communicating with coworkers to ensure overall management of assigned customers license portfolios* Subject matter expert of the department, company and industry**Qualifications:*** A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry* Bachelor’s degree from an accredited college/university or equivalent B2B client service experience is preferred, not required* Ability to absorb product knowledge quickly and process information to apply to client needs* Able to make sound business decisions and exercise discretion and judgment* Experience generating add-on sales revenue preferred* Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills* Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and OutlookFor more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.*Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*