Licensing Operations & Customer Service Associate

Wolters Kluwer - Financial Services Solutions; Clayton (MO); Hybrid; USD 29,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

CT Corporation, a part of Wolters Kluwer, is seeking a detail‑oriented Customer Service Operations Associate to support renewals, research issues, and billing activities in a fast‑paced, client‑facing environment.

This hybrid role requires excellent communication, problem solving and the ability to prioritize multiple tasks while helping clients stay compliant with licensing and regulatory requirements.

Qualifications

• Minimum of one year of B2B client/customer service experience.
• Bachelor’s degree from an accredited college/university or equivalent.
• Experience in banking, insurance, hospitality, retail and/or legal industries preferred.
• Ability to absorb product knowledge quickly and apply to client needs.
• Strong analytical, problem-solving, organizational and time-management skills.
• Proficient with Microsoft Office Suite applications.

Responsibilities

• Compiling and submitting all assigned customers renewals.
• Researching any rejected renewals and corrections needed.
• Issuing monthly invoices.
• Building Pre‑Filing summaries.
• Communicating with coworkers to ensure overall management of assigned customers license portfolios.
• Subject matter expert of the department, company and industry.

Skills

B2B client service experience

Analytical and problem-solving skills

Time management & multi-tasking

Microsoft Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CT Corporation, a part of Wolters Kluwer, is seeking a detail‑oriented Customer Service Operations Associate to support renewals, research issues, and billing activities in a fast‑paced, client‑facing environment.

This hybrid role requires excellent communication, problem solving and the ability to prioritize multiple tasks while helping clients stay compliant with licensing and regulatory requirements.