Hybrid Legal Operations & Billing Specialist

Norm Ai; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equity

401(k) with employer matching

Health, dental, hospital, vision

Free lunch in office

Paid parental leave

State bar fee reimbursement

Relocation reimbursement to NYC

Job summary

Norm Ai is seeking a Legal Operations Specialist to provide legal administrative support and manage client operations. The role blends paralegal-level support with oversight of client billing, engagement documentation, and compliance with client-specific requirements.

You'll collaborate with partners, counsel, associates, and the operations team to organize, track, and manage client relationships and matters, helping establish scalable systems and processes for our growing client base.

Qualifications

• 3–5+ years paralegal or billing coordination in a law firm.
• Excellent organizational skills with the ability to manage multiple matters simultaneously.
• Proactive and solutions-oriented mindset in a fast-paced environment.
• Strong knowledge of legal administrative workflows, client billing practices, conflicts review, and timekeeping processes.
• Experience with legal billing software, e-billing platforms, and matter management systems.
• Familiarity with corporate governance tasks (corporate filings, board materials, and maintaining minute books).
• Clear, professional communication with attorneys, clients, and vendors.
• Detail-oriented with strong follow-through and accuracy.

Responsibilities

• Provide legal administrative support and manage client operations.
• Oversee client billing matters and engagement documentation.
• Organize, track, and manage client relationships and matters.
• Draft, proofread, and manage legal documents and correspondence.
• Support preparation and review of corporate documents, filings, and minute books.
• Manage matter intake and maintain client files.
• Conduct light legal research as needed.
• Track compliance deadlines and maintain corporate records.
• Support conflict checks and operate the conflicts system.
• Contribute to special projects and coordinate with stakeholders.
• Define and standardize administrative and billing processes.
• Identify opportunities to streamline workflows and enhance client experience.

Skills

Paralegal experience

Billing coordination

Organizational skills

Conflict checks

Timekeeping

Legal billing software

E-billing platforms

Matter management

Corporate governance

Professional communication

Tools

Legal billing software

E-billing platforms

Matter management systems

Conflicts system

Job description

Norm Ai is seeking a Legal Operations Specialist to provide legal administrative support and manage client operations. The role blends paralegal-level support with oversight of client billing, engagement documentation, and compliance with client-specific requirements.

You'll collaborate with partners, counsel, associates, and the operations team to organize, track, and manage client relationships and matters, helping establish scalable systems and processes for our growing client base.