Hybrid Learning Programs Coordinator

ASCENDING; Glen Allen (VA); Hybrid; USD 47,000 - 59,000; Full time

Job summary

ASCENDING in Glen Allen, VA seeks an organized Education & Training Coordinator to plan, coordinate, and deliver learning programs and events. You will serve as the first point of contact for calls and emails, providing timely customer service and technical assistance to internal teams, external partners, stakeholders, and participants.

The ideal candidate will manage multiple priorities, coordinate virtual and in-person trainings, support event logistics, and create instructional resources

Qualifications

• High school diploma or equivalent required; associate's degree or equivalent experience preferred.
• Experience coordinating learning programs, events, or administrative operations.
• Experience supporting leaders and collaborating with internal/external stakeholders.
• Experience using virtual meeting platforms (Webex, Teams, Zoom) or similar tools.
• Experience administering surveys/evaluations and preparing related reports.
• Proficiency with learning/event/class-management systems and providing user support.
• Proven event planning and coordination experience.
• Excellent customer service, communication, and interpersonal skills.
• Strong planning, organizational, and time-management abilities.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, SharePoint).

Responsibilities

• Serve as the primary contact for Education & Training inquiries via phone and email.
• Provide responsive customer service and technical support to internal teams, partners, stakeholders, and consumers.
• Coordinate and support meetings, training sessions, programs, and events.
• Assist with event planning, scheduling, communications, materials, agendas, and follow-up.
• Use learning and event systems to set up classes, manage agendas, registrations, and support users.
• Support virtual trainings using platforms like Webex or similar tools.
• Create and maintain training materials and instructional resources.
• Administer training evaluations and compile reports as needed.
• Maintain awareness of programs, resources, systems, and processes to assist customers.
• Perform general admin and office-management tasks for Education & Training.
• Assist with project tracking, coordination, and reporting for training initiatives.

Skills

Customer service

Communication

Time management

Organization

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree or relevant work experience

Tools

Webex

Microsoft Teams

Zoom

Office 365

SharePoint

Job description

ASCENDING in Glen Allen, VA seeks an organized Education & Training Coordinator to plan, coordinate, and deliver learning programs and events. You will serve as the first point of contact for calls and emails, providing timely customer service and technical assistance to internal teams, external partners, stakeholders, and participants.

The ideal candidate will manage multiple priorities, coordinate virtual and in-person trainings, support event logistics, and create instructional resources