Education & Training Coorinator

ASCENDING; Glen Allen (VA); Hybrid; USD 47,000 - 59,000; Full time

Job summary

ASCENDING in Glen Allen, VA seeks an organized Education & Training Coordinator to plan, coordinate, and deliver learning programs and events. You will serve as the first point of contact for calls and emails, providing timely customer service and technical assistance to internal teams, external partners, stakeholders, and participants.

The ideal candidate will manage multiple priorities, coordinate virtual and in-person trainings, support event logistics, and create instructional resources

Qualifications

• High school diploma or equivalent required; associate's degree or equivalent experience preferred.
• Experience coordinating learning programs, events, or administrative operations.
• Experience supporting leaders and collaborating with internal/external stakeholders.
• Experience using virtual meeting platforms (Webex, Teams, Zoom) or similar tools.
• Experience administering surveys/evaluations and preparing related reports.
• Proficiency with learning/event/class-management systems and providing user support.
• Proven event planning and coordination experience.
• Excellent customer service, communication, and interpersonal skills.
• Strong planning, organizational, and time-management abilities.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, SharePoint).

Responsibilities

• Serve as the primary contact for Education & Training inquiries via phone and email.
• Provide responsive customer service and technical support to internal teams, partners, stakeholders, and consumers.
• Coordinate and support meetings, training sessions, programs, and events.
• Assist with event planning, scheduling, communications, materials, agendas, and follow-up.
• Use learning and event systems to set up classes, manage agendas, registrations, and support users.
• Support virtual trainings using platforms like Webex or similar tools.
• Create and maintain training materials and instructional resources.
• Administer training evaluations and compile reports as needed.
• Maintain awareness of programs, resources, systems, and processes to assist customers.
• Perform general admin and office-management tasks for Education & Training.
• Assist with project tracking, coordination, and reporting for training initiatives.

Skills

Customer service

Communication

Time management

Organization

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree or relevant work experience

Tools

Webex

Microsoft Teams

Zoom

Office 365

SharePoint

Job description

Education & Training Coordinator

Hybrid - 3 days onsite, Glen Allen, VA

6-month contract, potential to extend

Position Overview

We are seeking an organized, customer-focused Education & Training Coordinator to support the planning, coordination, and delivery of learning programs, training events, and related administrative activities. This role serves as an initial point of contact for incoming calls and email correspondence, providing timely customer service and technical assistance to internal teams, external partners, stakeholders, and program participants.

The ideal candidate will be comfortable managing multiple priorities, coordinating virtual and in-person training activities, supporting event logistics, maintaining instructional resources, and working closely with leaders and cross-functional teams.

Key Responsibilities

• Serve as the primary contact for Education & Training-related phone calls and email inquiries.
• Provide responsive customer service and technical support to internal teams, external partners, stakeholders, and consumers.
• Coordinate and support internal and external meetings, training sessions, learning programs, and events.
• Assist with event planning and logistics, including scheduling, registration, participant communications, materials, agendas, and follow-up activities.
• Use learning and event management systems to set up classes, approve agendas, manage registrations, and provide technical support to users and partners.
• Support virtual training sessions using platforms such as Webex or similar tools.
• Create, update, and maintain user guides, training materials, instructional resources, and related documentation.
• Administer training evaluations and surveys; compile results and prepare reports as needed.
• Maintain awareness of organizational programs, resources, systems, and processes to effectively assist customers and stakeholders.
• Perform general administrative and office-management tasks in support of the Education & Training function.
• Assist with project tracking, coordination, and reporting for training and event-related initiatives.

Required Qualifications

• High school diploma or equivalent required; Associate's degree or equivalent relevant work experience preferred.
• Experience coordinating learning programs, training activities, events, or administrative operations.
• Experience supporting leaders and collaborating with internal and external stakeholders.
• Experience using virtual meeting platforms, such as Webex, Microsoft Teams, Zoom, or similar tools.
• Experience administering surveys or evaluations and preparing related reports.
• Proficiency with learning, event, or class-management systems, including setting up classes, managing agendas, and providing user support.
• Demonstrated event planning and coordination experience.
• Excellent customer service, interpersonal, and communication skills.
• Strong planning, organizational, and time-management skills, with the ability to manage multiple priorities.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, PowerPoint, and SharePoint.

Preferred Qualifications

• Knowledge of affordable housing, community development, or programs serving low- and moderate-income populations.
• Project coordination or project management experience.
• Experience using project management, mapping, or workflow tools such as Business Map or similar platforms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.