Hybrid Knowledge Management & SOP Lead

EverDriven; Denver (CO); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life Insurance

Paid Holidays

Flexible Time Off

401K Plan with match

Job summary

EverDriven seeks a Knowledge Management Specialist to lead the creation and upkeep of SOPs and operation playbooks. You will own the knowledge base platform, ensuring clear, accessible documentation across the organization and compliance alignment.

This role requires writing precision, organizational focus, and a drive for operational excellence. You will partner with Operations, Sales, and Customer Success to document processes, manage version control, and prioritize improvements in a

Qualifications

• Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience).
• 1–2 years in operations, documentation, or knowledge management.

Responsibilities

• SOP Development & Maintenance: Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility.
• Playbook Creation & Maintenance: Support operations leaders in creating and maintaining role-specific playbooks.
• Process Documentation: Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps.
• Governance & Version Control: Maintain version history, approval records, and ensure alignment with compliance and internal standards.
• Knowledge Management: Contribute to building and organizing a centralized repository for SOPs and related operational documents.
• Cross-Functional Collaboration: Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices.
• Continuous Improvement: Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes.

Skills

Documentation Expertise

Communication Skills

Organization & Prioritization

SOP Development

Playbook Creation

Process Mapping

Education

Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience)

Tools

Microsoft Office

Google Workspace

Lucidchart

Visio

Miro

Asana

Jira

Monday.com

Smartsheet

Job description

EverDriven seeks a Knowledge Management Specialist to lead the creation and upkeep of SOPs and operation playbooks. You will own the knowledge base platform, ensuring clear, accessible documentation across the organization and compliance alignment.

This role requires writing precision, organizational focus, and a drive for operational excellence. You will partner with Operations, Sales, and Customer Success to document processes, manage version control, and prioritize improvements in a