Knowledge Management Specialist

Poseidon Management of Florida LLC; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Poseidon Management of Florida LLC is seeking a Document Coordinator to maintain and update the company's Knowledge Base. This role involves transforming operational knowledge into structured documentation that supports training across the organization. The ideal candidate will have a strong attention to detail and experience with knowledge management systems, especially SharePoint.

The position requires at least 2 years of documentation experience and a Bachelor's degree in a relevant field. A full-time work shift from 8:30 AM to 5:30 PM EST is expected.

Qualifications

• 2+ years of experience creating SOPs or procedural documentation.
• Experience with knowledge management systems, preferably SharePoint.
• Strong ownership of work quality.

Responsibilities

• Maintain the company’s Knowledge Base by updating documentation.
• Produce high-quality knowledge assets with minimal QA revisions.
• Document new or updated processes with the Process Analysis Team.

Skills

High attention to detail

Proactive communication

Information organization

Interpret complex processes

Education

Bachelor's degree in Technical Writing or related field

Tools

Microsoft SharePoint

Microsoft 365 Business Standard

AI-assisted writing tools

Job description

Document Coordinator

The Document Coordinator is responsible for maintaining the company’s Knowledge Base by conducting regular reviews and updates of policy and procedural documentation. This role works closely with the Process Analysis Team to transform operational knowledge into clear, structured, and accessible documentation that supports standardization and training across the organization. The Document Coordinator ensures that all documentation is accurate, up to date, and aligned with organizational standards, while also leveraging AI tools to enhance documentation quality, consistency, and efficiency. This role demonstrates strong autonomy and quality ownership by independently producing high-quality knowledge assets, proactively refining content to deliver near-final SOP products that require minimal QA intervention. In collaboration with UX team members, the Document Coordinator supports effective knowledge dissemination through SharePoint, ensuring that content is easy to find, understand, and apply.

Compensation

$1,050 - $1,200

Responsibilities

• Apply templates, standards, and formatting guidelines consistently
• Partner with the Process Analysis Team to document new or updated processes
• Capture explicit and tacit knowledge from stakeholders and subject matter experts
• Independently produce high-quality knowledge assets requiring minimal QA revisions
• Translate operational workflows into clear and structured documentation
• Conduct scheduled reviews to ensure documentation accuracy, relevance, and completeness
• Initiate and drive documentation conversations to ensure timely information gathering
• Create, update, and maintain formal policy documents and standard operating procedures
• Research and implement tools that enhance documentation efficiency and engagement
• Maintain document categorization, tagging, and version control
• Publish and manage documentation within SharePoint for usability and accessibility
• Use AI tools to support drafting, editing, synthesis, and standardization with human validation
• Gather feedback and continuously improve documentation quality and usability
• Support training and onboarding documentation needs

Requirements

• High attention to detail and accuracy
• Strong ownership of work quality
• Proactive communication and follow‑up
• Ability to interpret and document complex processes
• Information organization and structuring
• Version control and document governance
• Content standardization and consistency
• 2+ years of experience creating and maintaining SOPs, policies, or procedural documentation
• 2+ years of experience working with knowledge management systems, preferably SharePoint or a similar repository
• Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or a related field, or equivalent professional experience

Software and Tools

• Microsoft 365 Business Standard
• Microsoft SharePoint
• Microsoft Teams
• Microsoft Visio
• Workday
• Zendesk
• AI‑assisted writing and research tools such as Microsoft Copilot or similar

Work Shift

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages

English, Spanish