Knowledgebase Content Lead - Hybrid Healthcare Tech & AI

RXinsider LTD.; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work policy

Remote work bank

Paid parking

Birthday PTO

Floating holidays

Job summary

SoftWriters, a technology solutions provider, is seeking a Knowledgebase Content Specialist to create and maintain documentation that empowers employees, customers, and partners.

You'll collaborate with product, support, and operations to deliver clear, accurate content across SOPs, user guides, FAQs, and release notes, while leveraging AI tools for continuous improvement in a hybrid Pittsburgh-based role.

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• Proven experience as a Knowledgebase Content Specialist, Technical Writer, Content Manager, or similar documentation-focused role.
• Exceptional writing, editing, proofreading, and communication skills with strong attention to detail.
• Experience developing user-friendly documentation for both technical and non-technical audiences.
• Proficiency with content management systems (CMS), documentation tools, and knowledge management platforms.
• Experience with platforms such as Microsoft SharePoint, Aha! Knowledge, or comparable knowledge management solutions.
• Strong project management and organizational skills with the ability to manage multiple initiatives, coordinate stakeholder reviews, and consistently meet deadlines.
• Demonstrated ability to collaborate effectively across cross-functional teams and translate complex information into clear, actionable documentation.

Responsibilities

• Develop, maintain, and enhance high-quality internal documentation including Standard Operating Procedures (SOPs), process documentation, and training materials.
• Create and update customer-facing content such as User Guides, Help Guides, FAQs, release documentation, and knowledge base articles that support exceptional user experiences.
• Manage the full documentation lifecycle, including content planning, drafting, editing, stakeholder review, publishing, and ongoing maintenance.
• Maintain a well-organized and accessible knowledge base, ensuring information remains accurate, relevant, and aligned with evolving products and business processes.
• Leverage AI-powered tools and modern content management practices to improve documentation quality, efficiency, engagement, and usability.
• Conduct knowledge audits and root cause analysis to identify documentation gaps, outdated content, process inefficiencies, and opportunities for improvement.
• Coordinate documentation deliverables across multiple projects and product releases, balancing competing priorities while meeting deadlines and quality expectations.
• Partner closely with Subject Matter Experts, Product Management, Support, Operations, and other stakeholders to gather information, validate content, and drive knowledge-sharing initiatives.

Skills

Exceptional writing

Editing skills

Attention to detail

Cross-functional collaboration

Project management

User-focused documentation

Education

Bachelor's degree in English/Communications/Technical Writing

Tools

SharePoint

Aha! Knowledge

CMS platforms

Jira

Azure DevOps

Monday.com

Job description

SoftWriters, a technology solutions provider, is seeking a Knowledgebase Content Specialist to create and maintain documentation that empowers employees, customers, and partners.

You'll collaborate with product, support, and operations to deliver clear, accurate content across SOPs, user guides, FAQs, and release notes, while leveraging AI tools for continuous improvement in a hybrid Pittsburgh-based role.