Healthcare Knowledgebase Architect (Hybrid)

Verathon Inc; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work policy

Remote-Work Bank

Paid parking

PTO on birthday

Floating holidays

401(k) with company match

Medical, dental, and vision coverage

Life and disability insurance

Job summary

SoftWriters, a Pittsburgh-based technology company, is seeking a Knowledgebase Content Specialist to create and maintain internal SOPs, user guides, FAQs, release docs, and knowledge base articles. You will manage the content lifecycle and collaborate with SMEs, Product Management, Support, and Operations to ensure accuracy and usability.

Hybrid work from Pittsburgh office (core days Tue—Thu). You will leverage CMS tools like SharePoint and Aha!

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, or related field.

Responsibilities

• Develop, maintain, and enhance high-quality internal documentation including SOPs, process documentation, and training materials.

Skills

Writing & editing

Content management

Cross-functional collaboration

Project management

Knowledge management

Education

Bachelor's degree in English

Tools

SharePoint

Aha! Knowledge

Jira

Azure DevOps

Monday.com

CMS platforms

Job description

SoftWriters, a Pittsburgh-based technology company, is seeking a Knowledgebase Content Specialist to create and maintain internal SOPs, user guides, FAQs, release docs, and knowledge base articles. You will manage the content lifecycle and collaborate with SMEs, Product Management, Support, and Operations to ensure accuracy and usability.

Hybrid work from Pittsburgh office (core days Tue—Thu). You will leverage CMS tools like SharePoint and Aha!