SOP & Process Excellence Manager

Priority Dispatch Corp.; Salem (NH); On-site; USD 85,000 - 120,000; Full time

Job summary

Priority Dispatch Corp. is seeking a SOP & Process Documentation Manager to develop, implement, and maintain standardized company documentation across operations.

You will drive consistency and accessibility by creating clear procedures, SOPs, and work instructions, and by building a centralized documentation repository. The role partners with leaders to capture critical processes, support onboarding and training initiatives, and contribute to audits and continuous improvement across the

Qualifications

• Bachelor’s degree in a related field is preferred.
• 5+ years of experience in documentation, process improvement, or technical writing.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.

Responsibilities

• Develop, write, maintain, and manage SOPs, work instructions, policies, and process documentation.
• Partner with department leaders and subject matter experts to document critical processes and workflows.
• Identify gaps and lead efforts to standardize documentation.
• Establish and maintain document control with versioning and approvals.
• Create training materials and reference documentation to support onboarding and employee development.
• Maintain a centralized documentation repository and ensure accessibility across the organization.
• Facilitate process reviews to improve efficiency, consistency, and knowledge transfer.
• Support audits, compliance initiatives, and continuous improvement activities.

Education

Bachelor’s degree in Business, Communications, Technical Writing, Organizational Development, or related field

Tools

Microsoft Office Suite

SharePoint

Document management systems

Job description

Priority Dispatch Corp. is seeking a SOP & Process Documentation Manager to develop, implement, and maintain standardized company documentation across operations.

You will drive consistency and accessibility by creating clear procedures, SOPs, and work instructions, and by building a centralized documentation repository. The role partners with leaders to capture critical processes, support onboarding and training initiatives, and contribute to audits and continuous improvement across the