Hybrid Junior IT Specialist — Federal IT Support

ISN; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage with 
-

Flexible Spending Accounts (FSA)

Company-Paid Short-Term & Long-Term 
-

Company-Paid Basic Life Insurance

401(k) Retirement Plan

Paid Time Off beginning on your first 

Professional growth and leadership 
op

Job summary

ISN is actively seeking Junior IT Specialists to provide technical support for a federal credential issuance and maintenance program. The hybrid role is based near Washington, DC, with work at multiple locations nationwide.

Responsibilities include system operations support, training assistance, and hardware/software troubleshooting. Must be a US citizen and eligible for a Public Trust clearance.

Qualifications

• Two years of college-level education required; bachelor’s degree in IT/CS or related field preferred.
• US citizenship required; ability to obtain Public Trust clearance.
• Strong communication and problem-solving skills for end-user IT support.

Responsibilities

• Serve as technical point of contact for system operations and logistics.
• Develop briefs, reports, and program materials.
• Assist training team on system functionality and processes.
• Support HSPD-12 enrollment and SmartID activation activities.
• Coordinate shipment and delivery of equipment to field locations.
• Maintain and support deployed systems.
• Diagnose and resolve end-user hardware and software issues.
• Operate USAccess to schedule site configurations.
• Conduct system activation in USAccess environment.
• Provide backup for USAccess Site Manager.
• Participate in inventory reviews and equipment accountability.
• Provide ICAM SharePoint administrative support when required.

Skills

Effective communication

Troubleshooting

Time management

Customer service

Education

Two years college-level education

Bachelors in IT/CS or related field (preferred)

Tools

Microsoft Office

SharePoint

GSA scheduling tools

Job description

ISN is actively seeking Junior IT Specialists to provide technical support for a federal credential issuance and maintenance program. The hybrid role is based near Washington, DC, with work at multiple locations nationwide.

Responsibilities include system operations support, training assistance, and hardware/software troubleshooting. Must be a US citizen and eligible for a Public Trust clearance.