IT Specialist- HSPD 12 Credentialing

ISN; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ISN is seeking an IT Specialist to support a federal credentialing program across multiple locations with a focus on HSPD-12 and USAccess systems. The role requires troubleshooting, deployment, and operational excellence to keep credentialing operations running smoothly.

You will work in a hybrid environment near Washington, DC, engaging with government stakeholders and field personnel, and providing training and guidance to teammates while delivering reliable, secure IT services.

Qualifications

• 5+ years of IT support experience with end-user support, hardware and software troubleshooting.
• Experience supporting IT systems in geographically dispersed environments.
• Experience diagnosing and resolving hardware, software, system, and end-user issues with minimal supervision.
• Experience supporting identity management, credentialing, access control, or related federal IT environments is preferred.
• Experience with HSPD-12, PIV credentialing, ICAM, USAccess, or comparable identity management systems is preferred.
• Experience with Microsoft Office, SharePoint, and related tools.
• Experience providing technical guidance or training to end users and junior staff is preferred.

Responsibilities

• Serve as a primary technical resource for HSPD-12 system operations, providing guidance to program personnel and field locations.
• Troubleshoot and resolve hardware, software, system connectivity, and end-user issues affecting credentialing operations.
• Support configuration, operation, maintenance, and deployment of systems for enrollment and credential activation.
• Provide technical support for SmartID/PIV enrollment, activation, and related credentialing processes.
• Support USAccess system operations, including activations, site config changes, and issue resolution.
• Coordinate issue resolution with government stakeholders and field personnel.
• Monitor deployed systems and perform maintenance or corrective actions to maintain availability.
• Provide technical guidance and training to program personnel on system functionality and processes.
• Assist with software deployments and program updates across dispersed locations.
• Coordinate deployment, shipment, and accountability of IT and credentialing equipment for field operations.
• Assist inventory management of program systems and assets.
• Develop technical documentation and reports on system operations and corrective actions.
• Identify recurring issues and recommend process or system improvements.
• Perform additional technical duties aligned with contract scope.

Skills

IT support

End-user support

Hardware troubleshooting

Software troubleshooting

System configuration

Software deployment

Technical guidance

Multi-site support

Government IT

ICAM/identity mgmt

SharePoint

Microsoft Office

Education

Bachelor's degree

Tools

SharePoint

Microsoft Office

USAccess

Job description

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You'll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN is actively seeking IT Specialists to provides technical support on a federal credential issuance and maintenance program supporting Homeland Security Presidential Directive-12 (HSPD-12) requirements for more than 65 locations nationwide. This role is a hybrid position based in proximity to Washington, DC Specific duties will include, but are not limited to the following:

• Serve as a primary technical resource for HSPD-12 system operations, providing guidance and support to program personnel and geographically dispersed field locations.
• Troubleshoot and resolves complex hardware, software, system connectivity, and end-user technical issues affecting credentialing operations.
• Support the configuration, operation, maintenance, and deployment of systems and equipment used for HSPD-12 enrollment and credential activation activities.
• Provide technical support for SmartID/PIV enrollment, activation, and associated credentialing processes.
• Support USAccess system operations, including system activations, scheduling functions, site configuration changes, and resolution of operational issues.
• Coordinate technical issue resolution with government stakeholders, program management, field personnel, and other appropriate support resources.
• Monitor deployed systems and equipment and performs maintenance or coordinates corrective actions to maintain operational availability.
• Provide technical guidance and training to program personnel on system functionality, troubleshooting procedures, and applicable administrative processes.
• Support the implementation of software, system configuration, and program updates across geographically dispersed locations.
• Coordinate deployment, replacement, shipment, and accountability of IT and credentialing equipment supporting field operations.
• Support inventory management and tracking of program systems, hardware, and related technical assets.
• Provide administration and technical support for ICAM-related SharePoint resources and other program collaboration tools, as required.
• Develop technical documentation, reports, briefings, and recommendations related to system operations, recurring issues, and corrective actions.
• Identify recurring technical issues and recommends process or system improvements to strengthen operational efficiency and reliability.
• Perform additional technical duties consistent with the scope and requirements of the contract.

Experience

• 5+ years of progressively responsible IT support experience involving end-user support, hardware and software troubleshooting, system configuration, software deployment, and technical problem resolution.
• Experience supporting IT systems and equipment within a geographically dispersed or multi-site operational environment.
• Experience diagnosing and resolving hardware, software, system, and end-user issues with minimal supervision.
• Experience supporting identity management, credentialing, access control, or related federal IT environments is preferred.
• Experience with HSPD-12, PIV credentialing, ICAM, USAccess, or comparable identity and credential management systems is preferred.
• Experience with Microsoft Office, SharePoint, and related collaboration or administrative tools.
• Experience providing technical guidance or training to end users and junior technical personnel is preferred.

Qualifications

• Strong knowledge of IT troubleshooting principles, end-user support, hardware and software configuration, and system maintenance.
• Ability to independently diagnose technical problems, determine appropriate corrective actions, and drive issues through resolution.
• Ability to effectively support multiple systems and geographically dispersed program locations in a mission-focused environment.
• Ability to interpret and implement technical procedures, system requirements, configuration changes, and program updates.
• Strong verbal and written communication skills with the ability to communicate technical information to government stakeholders, program leadership, technical personnel, and end users.
• Ability to independently prioritize and manage multiple technical assignments and competing operational requirements.
• Strong organizational, analytical, problem-solving, and documentation skills.
• Ability to effectively identify, troubleshoot, and resolve technical issues affecting program systems and operations.

Additional Qualifications

• Must be U.S. Citizen
• Must be able to obtain and maintain a Public Trust clearance or higher-level federal security clearance as required by the contract.
• Must successfully pass all required background investigations and suitability determinations.
• Must be in proximity to Washington DC office and willing to travel onsite as needed.
• Must be willing to travel occasionally to support program operations, meetings, and site visits.
• Ability to work effectively with Government personnel, stakeholders, and contractor staff in a professional environment.
• Must maintain compliance with all federal security, privacy, and information protection requirements.
• Ability to handle sensitive and confidential information with discretion.

Education Requirement

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field is required
• Relevant technical certifications or additional directly related IT experience may be considered in support of the position's technical requirements.