HSPD-12 IT Specialist: Credentialing & Systems Support

ISN Corp.; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical coverage (comprehensive)

Flexible Spending Accounts

Disability insurance

Life insurance

401(k) retirement plan

Paid time off

Professional growth opportunities

Job summary

ISN is seeking an IT Specialist to support HSPD-12 credentialing programs nationwide. The role focuses on system operations, troubleshooting across hardware and software, and deployment support for enrollment activities.

Hybrid in proximity to Washington, DC, with responsibility across multiple field locations. You will provide technical guidance, coordinate with government stakeholders, and ensure operational availability of ICAM/USAccess systems while maintaining documentation and asset

Qualifications

• Minimum 5+ years IT support in distributed environments.
• Experience with credentialing systems (HSPD-12/PIV) preferred.
• Strong problem-solving and documentation skills.

Responsibilities

• Serve as a primary technical resource for HSPD-12 system operations and guidance to dispersed field locations.
• Troubleshoot and resolve hardware, software, system connectivity, and end-user issues.
• Support the configuration, operation, maintenance, and deployment of systems used for HSPD-12 enrollment and credential activation.
• Provide technical support for SmartID/PIV enrollment and credentialing processes.
• Support USAccess system operations, site configuration changes, and resolution of operational issues.
• Coordinate technical issue resolution with government stakeholders, program management, field personnel, and other support resources.
• Monitor deployed systems and perform maintenance or coordinate corrective actions to maintain availability.
• Provide training to program personnel on system functionality and troubleshooting.
• Support implementation of software, system configuration, and program updates across dispersed locations.
• Coordinate deployment, replacement, shipment, and accountability of IT and credentialing equipment.
• Support inventory management and tracking of program assets.
• Provide admin and technical support for ICAM-related SharePoint resources.
• Develop technical documentation, reports, and recommendations related to system operations.
• Identify recurring technical issues and recommend improvements to operations.
• Perform additional technical duties as required.

Skills

End-user support

Troubleshooting

System configuration

Software deployment

Technical problem resolution

Communication skills

Multi-site support

Identity management knowledge

Education

Bachelor's degree in IT

Relevant certifications

Tools

SharePoint

Microsoft Office

USAccess

ICAM

HSPD-12 credentialing

Job description

ISN is seeking an IT Specialist to support HSPD-12 credentialing programs nationwide. The role focuses on system operations, troubleshooting across hardware and software, and deployment support for enrollment activities.

Hybrid in proximity to Washington, DC, with responsibility across multiple field locations. You will provide technical guidance, coordinate with government stakeholders, and ensure operational availability of ICAM/USAccess systems while maintaining documentation and asset