Hybrid IT Specialist: HSPD-12 Credentialing & Systems Ops

ISN; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ISN is seeking an IT Specialist to support a federal credentialing program across multiple locations with a focus on HSPD-12 and USAccess systems. The role requires troubleshooting, deployment, and operational excellence to keep credentialing operations running smoothly.

You will work in a hybrid environment near Washington, DC, engaging with government stakeholders and field personnel, and providing training and guidance to teammates while delivering reliable, secure IT services.

Qualifications

• 5+ years of IT support experience with end-user support, hardware and software troubleshooting.
• Experience supporting IT systems in geographically dispersed environments.
• Experience diagnosing and resolving hardware, software, system, and end-user issues with minimal supervision.
• Experience supporting identity management, credentialing, access control, or related federal IT environments is preferred.
• Experience with HSPD-12, PIV credentialing, ICAM, USAccess, or comparable identity management systems is preferred.
• Experience with Microsoft Office, SharePoint, and related tools.
• Experience providing technical guidance or training to end users and junior staff is preferred.

Responsibilities

• Serve as a primary technical resource for HSPD-12 system operations, providing guidance to program personnel and field locations.
• Troubleshoot and resolve hardware, software, system connectivity, and end-user issues affecting credentialing operations.
• Support configuration, operation, maintenance, and deployment of systems for enrollment and credential activation.
• Provide technical support for SmartID/PIV enrollment, activation, and related credentialing processes.
• Support USAccess system operations, including activations, site config changes, and issue resolution.
• Coordinate issue resolution with government stakeholders and field personnel.
• Monitor deployed systems and perform maintenance or corrective actions to maintain availability.
• Provide technical guidance and training to program personnel on system functionality and processes.
• Assist with software deployments and program updates across dispersed locations.
• Coordinate deployment, shipment, and accountability of IT and credentialing equipment for field operations.
• Assist inventory management of program systems and assets.
• Develop technical documentation and reports on system operations and corrective actions.
• Identify recurring issues and recommend process or system improvements.
• Perform additional technical duties aligned with contract scope.

Skills

IT support

End-user support

Hardware troubleshooting

Software troubleshooting

System configuration

Software deployment

Technical guidance

Multi-site support

Government IT

ICAM/identity mgmt

SharePoint

Microsoft Office

Education

Bachelor's degree

Tools

SharePoint

Microsoft Office

USAccess

Job description

ISN is seeking an IT Specialist to support a federal credentialing program across multiple locations with a focus on HSPD-12 and USAccess systems. The role requires troubleshooting, deployment, and operational excellence to keep credentialing operations running smoothly.

You will work in a hybrid environment near Washington, DC, engaging with government stakeholders and field personnel, and providing training and guidance to teammates while delivering reliable, secure IT services.