Junior IT Specialist- HSPD 12 Credentialing

ISN; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage with 
-

Flexible Spending Accounts (FSA)

Company-Paid Short-Term & Long-Term 
-

Company-Paid Basic Life Insurance

401(k) Retirement Plan

Paid Time Off beginning on your first 

Professional growth and leadership 
op

Job summary

ISN is actively seeking Junior IT Specialists to provide technical support for a federal credential issuance and maintenance program. The hybrid role is based near Washington, DC, with work at multiple locations nationwide.

Responsibilities include system operations support, training assistance, and hardware/software troubleshooting. Must be a US citizen and eligible for a Public Trust clearance.

Qualifications

• Two years of college-level education required; bachelor’s degree in IT/CS or related field preferred.
• US citizenship required; ability to obtain Public Trust clearance.
• Strong communication and problem-solving skills for end-user IT support.

Responsibilities

• Serve as technical point of contact for system operations and logistics.
• Develop briefs, reports, and program materials.
• Assist training team on system functionality and processes.
• Support HSPD-12 enrollment and SmartID activation activities.
• Coordinate shipment and delivery of equipment to field locations.
• Maintain and support deployed systems.
• Diagnose and resolve end-user hardware and software issues.
• Operate USAccess to schedule site configurations.
• Conduct system activation in USAccess environment.
• Provide backup for USAccess Site Manager.
• Participate in inventory reviews and equipment accountability.
• Provide ICAM SharePoint administrative support when required.

Skills

Effective communication

Troubleshooting

Time management

Customer service

Education

Two years college-level education

Bachelors in IT/CS or related field (preferred)

Tools

Microsoft Office

SharePoint

GSA scheduling tools

Job description

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You'll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN is actively seeking Junior IT Specialists to provides technical support on a federal credential issuance and maintenance program supporting Homeland Security Presidential Directive-12 (HSPD-12) requirements for more than 65 locations nationwide. This role is a hybrid position based in proximity to Washington, DC. Specific duties will include, but are not limited to the following:

• Act as a technical point of contact for system operations, technical support, and associated logistics.
• Develop and present required briefings, reports, and other program-related materials.
• Assist with training team personnel on system functionality and applicable administrative processes.
• Provide support for HSPD-12 enrollment and SmartID card activation activities, including troubleshooting associated hardware and software issues.
• Coordinate the shipment and delivery of equipment to field locations as required.
• Perform maintenance and support activities for systems previously deployed to program locations.
• Diagnose and resolves technical issues affecting end-user systems.
• Operate USAccess functionality to support scheduling activities and modifications to site configurations.
• Conduct system activation activities within the USAccess environment.
• Provide secondary backup support to the designated USAccess Site Manager.
• Participate in inventory reviews and related equipment accountability activities.
• Provide ICAM SharePoint administrative support when required.

Experience:

• Minimum 2-5 years of IT support experience, with emphasis on end-user software support, database administration or management, software deployment, and hardware/software troubleshooting.
• Demonstrated experience using Microsoft Office applications.
• Experience with SharePoint and GSA scheduling tools is highly preferred.

Qualifications:

• Ability to communicate effectively, both verbally and in writing, with clients, stakeholders, and team members at all organizational levels.
• Ability to effectively identify, troubleshoot, and resolve end-user hardware, software, and system-related issues.
• Demonstrated ability to independently prioritize responsibilities and manage multiple concurrent assignments.
• Demonstrated organizational and time-management skills.

Additional Qualifications:

• Must be a U.S. citizen.
• Must be able to obtain and maintain a Public Trust clearance or higher-level federal security clearance as required by the contract.
• Must be in proximity to HQ Washington DC office and willing to travel onsite as needed.
• Ability to meet and maintain the physical demands required to successfully perform the essential functions of the position.
• Must be able to reach, squat, bend, pull, grasp, hold, and lift objects weighing up to 25 pounds.

Education Requirement:

• Completion of at least two years of college-level education is required
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience is highly preferred