Hybrid IT Support Specialist: Windows & M365 Expert

MetroSys, Inc.; Irvine (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

MetroSys, Inc. in Irvine, CA, is looking for a dependable Technical Support Specialist to assist with IT operations in a hybrid environment. The role involves providing Tier 1 and Tier 2 support, troubleshooting Microsoft 365 and Windows workstations, and ensuring user satisfaction.

Ideal candidates will have 2-5 years of experience in support roles and strong troubleshooting skills. Join us to enhance your professional growth while supporting a technology-driven company.

Qualifications

• 2–5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
• Strong experience supporting Microsoft 365, Windows 10/11, and desktop hardware.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users.
• Troubleshoot issues involving Microsoft 365 and Windows workstations.
• Document support requests and technical procedures.

Skills

Troubleshooting skills

Customer service skills

Microsoft 365 support

Windows 10/11 support

Networking fundamentals

Tools

Ticketing systems

Microsoft Entra ID

Active Directory

Job description

MetroSys, Inc. in Irvine, CA, is looking for a dependable Technical Support Specialist to assist with IT operations in a hybrid environment. The role involves providing Tier 1 and Tier 2 support, troubleshooting Microsoft 365 and Windows workstations, and ensuring user satisfaction.

Ideal candidates will have 2-5 years of experience in support roles and strong troubleshooting skills. Join us to enhance your professional growth while supporting a technology-driven company.