Hybrid IT Support Technician - Remote 1 Day/Week + Travel

Cutter & Buck; New Bedford (MA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Cutter & Buck is seeking an experienced IT Help Desk/Desktop Support professional to join the North America IT Operations team. The role focuses on delivering Tier 1 support, troubleshooting hardware/software, and maintaining endpoint security for users across the United States and Canada.

Based at the New Bedford, MA location, the position offers a hybrid schedule with one remote day per week after a 90-day review. Travel to other company sites is required with a valid passport.

Qualifications

• 3+ years IT Help Desk or Desktop Support experience
• Associate or Bachelor’s degree or equivalent combination of education, certifications, and experience
• Experience with Microsoft 365, Active Directory, and MFA administration
• Comfortable supporting Windows and Mac OS environments
• Knowledge of networking fundamentals (OSI model, TCP/IP, VPN, DNS, DHCP)
• CompTIA A+ certification preferred

Responsibilities

• Provide Tier 1 Service Desk support via email, voice, chat, in person
• Document, track, and resolve incidents in the Service Desk system
• Troubleshoot hardware, software, and network issues
• Support onsite and remote staff with IT services
• Manage user accounts (password resets, permissions, MFA)
• Escalate complex issues to Tier 2/3 as needed
• Install, configure, image, and maintain desktops and devices
• Maintain endpoint security tools and applications
• Assist with software deployment, updates, and patching
• Travel to multiple locations across the US and Canada as required
• Create and maintain technical documentation
• Work independently with minimal supervision

Skills

Microsoft 365

Active Directory

MFA administration

Windows

Mac OS

Networking basics

CompTIA A+

Education

Associate degree

Bachelor’s degree

Tools

VPN

DNS/DHCP

Job description

Cutter & Buck is seeking an experienced IT Help Desk/Desktop Support professional to join the North America IT Operations team. The role focuses on delivering Tier 1 support, troubleshooting hardware/software, and maintaining endpoint security for users across the United States and Canada.

Based at the New Bedford, MA location, the position offers a hybrid schedule with one remote day per week after a 90-day review. Travel to other company sites is required with a valid passport.