IT Support Technician — Hybrid (1 Remote Day/Week)

HRB; Maryland; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Cherry Bekaert Recruiting & Staffing partners with an international organization to fill an IT Support Technician role in Annapolis Junction, MD. The position is hybrid, with four days in the office and one remote day per week, supporting day-to-day technology operations for the U.S.

office. You will handle hardware, software, networking, and Microsoft 365 administration, acting as a liaison for Dynamics 365 Business Central issues and coordinating with internal stakeholders and external vendors

Qualifications

• 3–6 years of IT support experience in a corporate environment.
• Associate degree or equivalent IT training.
• Experience with Microsoft 365 administration (user accounts, mailboxes, Teams, SharePoint).
• Experience with ticketing systems and ITSM platforms.
• Strong troubleshooting across hardware, software, and networking.

Responsibilities

• Provide first-level IT support for hardware, software, user accounts, and workplace technology issues.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.
• Maintain IT asset inventory and oversee hardware lifecycle management, including procurement, deployment, replacement, and disposal.
• Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
• Coordinate onboarding and offboarding activities, including account provisioning and workstation setup.
• Track incidents and service requests through ticketing and ITSM platforms.
• Serve as the local point of contact for Microsoft Dynamics 365 Business Central support issues and coordinate resolution efforts.
• Troubleshoot local network, VPN, printer, and connectivity issues.
• Collaborate with global IT teams on technology standards, security initiatives, and system rollouts.

Skills

IT support

Windows OS

Microsoft 365

MDM administration

Help desk

End-user support

Network troubleshooting

Effective communication

Education

Associate degree

Tools

Microsoft Intune

Autopilot

ITSM platforms

Ticketing systems

SharePoint

Job description

Cherry Bekaert Recruiting & Staffing partners with an international organization to fill an IT Support Technician role in Annapolis Junction, MD. The position is hybrid, with four days in the office and one remote day per week, supporting day-to-day technology operations for the U.S.

office. You will handle hardware, software, networking, and Microsoft 365 administration, acting as a liaison for Dynamics 365 Business Central issues and coordinating with internal stakeholders and external vendors