Dynamic IT Support Specialist for End Users

Tecnica Group; West Lebanon (NH); On-site; USD 52,000 - 72,000; Full time

Job summary

Tecnica Group North America is seeking an IT Support Specialist to provide frontline hardware and software support for our end users across multiple locations including Canada. You will manage tickets, onboard/offboard users, and maintain IT infrastructure with a focus on security and reliability.

The role requires experience with Active Directory, Microsoft 365, VOIP, and device management. Some travel to other sites and occasional overnight stays may be required.

Qualifications

• Experience with Microsoft Active Directory and Microsoft 365 cloud environment including Exchange Online and Entra ID.
• Experience with Office 365 setup and operations and VOIP/cell/tablet support.
• Knowledge of networking hardware, switches, firewalls, VLANs, and SD-WAN.
• Experience administering Windows and Linux servers with remote support guidance.
• MDM platforms for device management (Mosyle/Jamf/Intune or similar).
• Ability to script tasks with PowerShell, Bash or Python.
• Travel to other locations including Canada as needed.

Responsibilities

• Provide end-user hardware and software support and manage help desk tickets.
• Install, configure, and maintain desktops, laptops, VOIP phones and printers.
• Onboard/offboard users and manage access controls.
• Support business‑critical software and IT infrastructure projects.
• Document procedures, asset configurations and maintain ticket records.
• Assist with network drives, file shares and remote connectivity.

Skills

Patience and customer service

Clear communication

Problem solving

Time management

Education

Bachelor's degree in IT/CS

Tools

Active Directory

Microsoft 365

Exchange Online

Entra ID

VOIP

MDM (Mosyle/Jamf/Intune)

PowerShell

Bash

Python

Cisco networking (plus)

Job description

Tecnica Group North America is seeking an IT Support Specialist to provide frontline hardware and software support for our end users across multiple locations including Canada. You will manage tickets, onboard/offboard users, and maintain IT infrastructure with a focus on security and reliability.

The role requires experience with Active Directory, Microsoft 365, VOIP, and device management. Some travel to other sites and occasional overnight stays may be required.