Hybrid IT Service Desk Technician for Exec Support

Great Gray Group; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Well-being stipend

401(k) plan

Job summary

Great Gray Group is seeking a Service Desk Technician to join our Technology team in the Boston area. The role is the primary IT contact for our Wilmington office and supports employees across the organization remotely.

The position features a hybrid work model (4 days onsite, 1 day remote) with on-call rotations and opportunities to assist executive leadership and the sales team. Visa sponsorship is not available.

Qualifications

• 2+ years of experience in IT help desk or technical support.
• Strong knowledge of common business applications and operating systems.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and IT service management.
• Proven ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Maintain accurate documentation of support tickets and resolutions.
• Escalate complex issues to appropriate IT teams when necessary.

Skills

IT help desk

Customer service

Technical support

Prioritization

Communication

Problem solving

Tools

CompTIA A+

HDI

ITIL Foundation

Job description

Great Gray Group is seeking a Service Desk Technician to join our Technology team in the Boston area. The role is the primary IT contact for our Wilmington office and supports employees across the organization remotely.

The position features a hybrid work model (4 days onsite, 1 day remote) with on-call rotations and opportunities to assist executive leadership and the sales team. Visa sponsorship is not available.