Regional IT Support Analyst (Deskside & Remote)

Methuen Construction Inc.; Plaistow (NH); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Life Insurance & AD&D

STD/LTD

Employee Assistance Program

Paid vacation

Paid Sick and Safe Leave

Parental Leave

Paid Holidays

401(k) Plan

Employee Referral Program

Job summary

Methuen Construction is seeking an independent IT Support Analyst to join the internal helpdesk. You will provide hands-on and remote IT support across the Northeast, handling complex issues to ensure smooth day-to-day operations for buildings and infrastructure projects.

You will support imaging, deployment, configuration, and troubleshooting, manage user accounts, and administer Microsoft 365 services. Travel up to 10–15% within the U.S. and Canada is required.

Qualifications

• 3–5 years of hands-on deskside/desktop support in a Windows SMB environment.
• Strong customer service skills with excellent verbal and written communication.
• Ability to work independently and manage competing priorities.
• Solid understanding of basic networking concepts.
• Experience with identity management systems (Azure AD / Entra ID).
• Experience writing and using scripts to automate routine tasks.
• Proficiency with Windows 10/11 and Microsoft Office 365.

Responsibilities

• Provide deskside and remote technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve complex technical issues following ITIL practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, and configuration.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
• Deliver advanced support for Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive).
• Automate repetitive tasks with scripting (PowerShell preferred).
• Document solutions and update knowledge base.

Skills

Deskside support

Customer service

Independent worker

Networking basics

Azure AD / Entra ID

PowerShell scripting

Windows 10/11

Office 365

Education

Associate or Bachelor’s degree in IT / related field

Tools

Microsoft Intune

Procore

Job description

Methuen Construction is seeking an independent IT Support Analyst to join the internal helpdesk. You will provide hands-on and remote IT support across the Northeast, handling complex issues to ensure smooth day-to-day operations for buildings and infrastructure projects.

You will support imaging, deployment, configuration, and troubleshooting, manage user accounts, and administer Microsoft 365 services. Travel up to 10–15% within the U.S. and Canada is required.