Hybrid IT Support Technician - Dental Practices

SGA Dental Partners; Norton Shores (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Career Growth Opportunities

Job summary

SGA Dental Partners in Norton Shores, Michigan is seeking an IT Support Technician. In this hybrid role, you will assist dental practices with IT-related issues, maintain focus on resolving trends, and collaborate with the Senior Systems Engineer.

Ideal candidates are self-motivated with experience troubleshooting hardware, software, and networks, with excellent communication skills. The position offers a variety of benefits including paid time off, a 401(k) plan, and health insurance.

Qualifications

• Experience in hardware, software, and network troubleshooting.
• Excellent verbal and written communication skills.
• Ability to work under pressure and maintain high work standards.

Responsibilities

• Provide IT support to dental practices via remote assistance.
• Track issues and solutions in the support ticketing system.
• Maintain accurate inventory of technology assets.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Customer service experience

Verbal and written communication

Interpersonal skills

Education

1 year experience in IT support

Training in hardware/software/network systems

Tools

Active Directory

Windows

Microsoft Office

Dental practice software

Job description

SGA Dental Partners in Norton Shores, Michigan is seeking an IT Support Technician. In this hybrid role, you will assist dental practices with IT-related issues, maintain focus on resolving trends, and collaborate with the Senior Systems Engineer.

Ideal candidates are self-motivated with experience troubleshooting hardware, software, and networks, with excellent communication skills. The position offers a variety of benefits including paid time off, a 401(k) plan, and health insurance.