Hybrid IT Support Technician - Dental Practices

SGA Dental Partners; Kalamazoo (MI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays and PTO

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Job summary

SGA Dental Partners, located in Kalamazoo, MI, is seeking an IT Support Technician to assist team members at dental practices. This hybrid role will focus on resolving issues remotely and on-site as needed, requiring a commutable distance from Grand Rapids, MI.

The ideal candidate will have a minimum of 1 year in IT support, strong communication skills, and experience with hardware, software, and networking. Benefits include PTO, 401(k), and health insurance.

Qualifications

• Must have experience in hardware, software, and network troubleshooting.
• Minimum of 1 year in IT support required.
• Experience with dental practice software is a plus.

Responsibilities

• Assist team members with IT hardware and software issues.
• Track all issues in a support ticketing system.
• Ensure efficient remote support for dental offices.

Skills

IT hardware troubleshooting

Software support

Networking skills

Customer service

Communication skills

Education

Experience in IT support

Customer service training

Job description

SGA Dental Partners, located in Kalamazoo, MI, is seeking an IT Support Technician to assist team members at dental practices. This hybrid role will focus on resolving issues remotely and on-site as needed, requiring a commutable distance from Grand Rapids, MI.

The ideal candidate will have a minimum of 1 year in IT support, strong communication skills, and experience with hardware, software, and networking. Benefits include PTO, 401(k), and health insurance.