Hybrid IT Support Technician - Dental Practices

SGA Dental Partners; Grand Rapids (MI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Health Insurance

401(k) Retirement Plan

Career Growth Opportunities

Job summary

SGA Dental Partners is seeking an IT Support Technician to provide proactive assistance for dental practices facing IT issues. This hybrid role requires close collaboration with IT team members to ensure smooth operational support for hardware and software systems.

The ideal candidate will have at least 1 year of IT support experience and the ability to effectively communicate with team members and users. Excellent interpersonal skills and a self-motivated attitude are essential.

Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Minimum of 1 year in an IT support organization.
• Experience with troubleshooting across hardware, software, and networks.
• Ability to communicate effectively with users of varying technical abilities.

Responsibilities

• Assist dental practices with IT hardware and software issues.
• Maintain accurate inventory of technology assets.
• Track all issues in the support ticketing system.

Skills

Troubleshooting hardware/software/networks

Customer service

Communication skills

Self-motivation

Education

Experience in IT support

Customer service training

Tools

Dental practice software

Microsoft Office

Windows OS

Job description

SGA Dental Partners is seeking an IT Support Technician to provide proactive assistance for dental practices facing IT issues. This hybrid role requires close collaboration with IT team members to ensure smooth operational support for hardware and software systems.

The ideal candidate will have at least 1 year of IT support experience and the ability to effectively communicate with team members and users. Excellent interpersonal skills and a self-motivated attitude are essential.

Benefits include health insurance, 401(k), and paid time off.