Hybrid IT Support Technician for Dental Practices

SGA Dental Partners; Holland (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays and PTO

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Disability and Critical Illness

Employee Assistance Program

Job summary

SGA Dental Partners seeks an IT Support Technician to assist dental practices with hardware, software, and services. The role emphasizes remote issue resolution while staying within commuting distance of Grand Rapids, MI for on-site support.

Ideal candidates have at least 1 year in IT support, familiarity with dental practice software, and strong communication skills to explain technical issues clearly. The position offers a hybrid work model and growth opportunities within a collaborative IT

Qualifications

• Requires hardware, software, and network troubleshooting experience.
• Strong communication with users in non-technical terms.
• Experience delivering support via phone, desk-side, and email.

Responsibilities

• Supports all SGA dental offices via remote support in an efficient and effective manner.
• Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
• Maintain accurate inventory of technology assets including hardware, software, and licensing.
• Perform general preventative maintenance on the company's computing infrastructure and software.
• Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
• Be able to work in a team environment with other IT professionals.
• Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
• Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
• Support networked multifunction units to include printing, scanning, and faxing.
• Work through vendor support including hardware and specialty software companies.
• Resolve issues with credit card terminals.
• Follow up on closed tickets to verify satisfactory resolution.
• Participate in structured cabling/wiring as required.
• Endeavor to resolve issues on the first call without escalation.
• Escalates appropriately to senior IT personnel.
• Install and upgrade software on end-user computers.
• Local travel and occasional overnight stays will be required.
• Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
• Represent the “voice of the user” in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the “greatest good”
• Assumes and executes additional responsibilities as assigned.

Skills

Self-motivated

Verbal and written communication

Interpersonal skills

Work under pressure

Education

1 year IT support experience

Dental practice software experience a plus

Tools

Windows OS

Microsoft Office

Active Directory

Networking basics

Job description

SGA Dental Partners seeks an IT Support Technician to assist dental practices with hardware, software, and services. The role emphasizes remote issue resolution while staying within commuting distance of Grand Rapids, MI for on-site support.

Ideal candidates have at least 1 year in IT support, familiarity with dental practice software, and strong communication skills to explain technical issues clearly. The position offers a hybrid work model and growth opportunities within a collaborative IT