Hybrid IT Support Technician for Dental Offices

Sgadental; Grand Rapids (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Career Growth Opportunities

Job summary

Sgadental is seeking an IT Support Technician based in Grand Rapids, MI. This position revolves around assisting dental practices with IT hardware and software issues while actively preventing and resolving problem trends.

The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a minimum of one year in IT support. The role involves remote support with occasional on-site responsibilities. Attractive benefits like paid time off and a retirement plan are offered.

Qualifications

• Experience in hardware, software, and network troubleshooting is necessary.
• Must be self-motivated to learn and support new technologies.
• Minimum of 1 year in an IT support organization is preferred.

Responsibilities

• Support all SGA dental offices via remote support efficiently.
• Maintain accurate inventory of technology assets.
• Diagnose and resolve issues pertaining to PCs, servers, and peripherals.
• Track all issues in real-time using the support ticketing system.

Skills

Hardware troubleshooting

Software support

Network troubleshooting

Customer service

Strong verbal and written skills

Interpersonal skills

Education

1 year in IT support or equivalent training

Customer service training

Tools

Windows

Microsoft Office

Active Directory

Dental practice software

Job description

Sgadental is seeking an IT Support Technician based in Grand Rapids, MI. This position revolves around assisting dental practices with IT hardware and software issues while actively preventing and resolving problem trends.

The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a minimum of one year in IT support. The role involves remote support with occasional on-site responsibilities. Attractive benefits like paid time off and a retirement plan are offered.