Hybrid IT Support Technician - Dental Practices

SGA Dental Partners; Wyoming (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Career Growth Opportunities

Job summary

SGA Dental Partners is looking for an IT Support Technician to assist team members with IT issues across dental practices. This role entails troubleshooting hardware and software problems and collaborating closely with the IT team to implement effective solutions.

The position is hybrid, requiring occasional onsite support in Grand Rapids, MI. Candidates should possess strong communication and interpersonal skills, and a minimum of 1 year in IT support is preferred. Benefits include paid holidays, health insurance, and retirement plans.

Qualifications

• 1 year experience in IT support required.
• Ability to work under pressure and learn quickly.
• Must handle interactions with diplomacy.

Responsibilities

• Provide remote support to all dental offices.
• Track and resolve issues using the ticketing system.
• Maintain IT asset inventory accurately.

Skills

Remote support efficiency

Technical troubleshooting

Customer service skills

Communication skills

Interpersonal skills

Education

1+ year in IT support

Experience with dental software

Tools

Windows

Microsoft Office

Helpdesk ticketing systems

Job description

SGA Dental Partners is looking for an IT Support Technician to assist team members with IT issues across dental practices. This role entails troubleshooting hardware and software problems and collaborating closely with the IT team to implement effective solutions.

The position is hybrid, requiring occasional onsite support in Grand Rapids, MI. Candidates should possess strong communication and interpersonal skills, and a minimum of 1 year in IT support is preferred. Benefits include paid holidays, health insurance, and retirement plans.