Hybrid IT Support Technician - Dental Practices

SGA Dental Partners; Portage (MI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and Vision Insurance

401(k) Retirement Plan

Paid Holidays and PTO

Employer-Paid Dental Insurance

Job summary

SGA Dental Partners is seeking an IT Support Technician to assist team members with IT-related issues in a hybrid work environment. This role requires strong problem-solving skills and involves maintaining technology inventories and tracking issues via a support ticketing system.

The ideal candidate will have over a year of IT support experience and be capable of effectively communicating with both technical and non-technical users. Benefits include paid holidays, health insurance, and a 401(k) retirement plan.

Qualifications

• Experience in hardware, software, and network troubleshooting required.
• Ability to communicate with users in an appropriate manner.
• 1+ year experience in IT support with focus on root-cause resolution.

Responsibilities

• Assist dental practices in resolving IT-related issues.
• Maintain accurate technology inventory.
• Track issues using the support ticketing system.

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Strong communication skills

Problem solving

Education

1+ year in IT support

Training in hardware/software/network

Tools

Microsoft Office

Active Directory

Dental practice software

Job description

SGA Dental Partners is seeking an IT Support Technician to assist team members with IT-related issues in a hybrid work environment. This role requires strong problem-solving skills and involves maintaining technology inventories and tracking issues via a support ticketing system.

The ideal candidate will have over a year of IT support experience and be capable of effectively communicating with both technical and non-technical users. Benefits include paid holidays, health insurance, and a 401(k) retirement plan.