Hybrid IT Support Technician - Dental Practices

SGA Dental Partners; Grand Haven (MI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Career Growth Opportunities

Job summary

SGA Dental Partners is looking for an IT Support Technician to assist our dental practices with IT hardware and software issues. This hybrid position requires a candidate who can support team members both remotely and in-person as needed, especially around Grand Haven, MI.

The role involves troubleshooting various IT issues, maintaining technology inventories, and collaborating with the IT team to ensure smooth operations. Candidates must have experience in IT support and excellent communication skills. Benefits include PTO, health insurance, and 401(k).

Qualifications

• Experience with hardware, software, and network troubleshooting.
• Ability to handle interactions with diplomacy and tact.
• Experience resolving root-cause issues rather than just individual problems.

Responsibilities

• Assist team members with IT-related issues across dental practices.
• Track all issues in a support ticketing system.
• Maintain accurate inventory of technology assets.
• Perform preventative maintenance on computing infrastructure.
• Support various software and networked devices.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Customer service skills

Verbal and written communication

Interpersonal skills

Education

Minimum of 1 year in an IT support organization

Customer service training

Tools

Windows

Microsoft Office

Active Directory

Dental practice software

Job description

SGA Dental Partners is looking for an IT Support Technician to assist our dental practices with IT hardware and software issues. This hybrid position requires a candidate who can support team members both remotely and in-person as needed, especially around Grand Haven, MI.

The role involves troubleshooting various IT issues, maintaining technology inventories, and collaborating with the IT team to ensure smooth operations. Candidates must have experience in IT support and excellent communication skills. Benefits include PTO, health insurance, and 401(k).