Hybrid IT Support Tech (Tier 1) – PTO & 401k

EPITEC; Los Angeles (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

80 hours PTO

Medical insurance contributions

Dental and vision

401k retirement plan

Job summary

EPITEC in Los Angeles, CA seeks an Information Technology Technical Aide for a 12-month W2 contract. The role provides day-to-day IT support, assists with hardware, software, accounts, and tickets, with a hybrid schedule from 8:00 am to 4:30 pm, Monday through Friday, for 40 hours per week.

You will log and route tickets, troubleshoot desktop hardware, printers, and basic IT issues, assist with user accounts, and help with secure file transfers (SFTP).

Qualifications

• 2 years of IT support or clerical experience in an IT environment.
• Experience with desktop software installation and operating high-speed printers.
• Experience in user account administration, IT service desk, or application support.
• Familiar with secure file transfer (SFTP).

Responsibilities

• Provide first-level technical support for hardware, software, account access, and general IT issues.
• Log, route, update, track, and close support tickets while maintaining accurate documentation.
• Troubleshoot desktop computers, printers, cabling, software, and other IT equipment.
• Assist with user account administration and access-related requests.
• Provide technical support to users by phone and email.
• Assist with secure file transfers, including requesting SFTP accounts and moving and verifying files.
• Perform routine system testing and production support activities.
• Review and validate user manuals, procedures, and other technical documentation.
• Support and troubleshoot standard office printers and high-speed commercial printers.
• Assist with the installation, configuration, maintenance, and troubleshooting of PCs and other IT hardware.
• Protect private and sensitive information while handling user accounts, files, and support requests.
• Manage recurring, deadline-driven tasks and maintain accurate reports and documentation.
• Work closely with developers, managers, and other IT teams to resolve technical issues.
• Escalate high-priority or complex issues according to established procedures.

Skills

Customer service

Hardware troubleshooting

IT service desk

Ticket management

User account administration

Tier 1 support

Phone & email support

Secure data handling

SFTP knowledge

Problem solving

Team collaboration

Education

High school diploma

Job description

EPITEC in Los Angeles, CA seeks an Information Technology Technical Aide for a 12-month W2 contract. The role provides day-to-day IT support, assists with hardware, software, accounts, and tickets, with a hybrid schedule from 8:00 am to 4:30 pm, Monday through Friday, for 40 hours per week.

You will log and route tickets, troubleshoot desktop hardware, printers, and basic IT issues, assist with user accounts, and help with secure file transfers (SFTP).