Contract IT Support Technician – Los Angeles

Global Service Resources; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance at discounted rate

5 paid sick days after 90 days

Job summary

Global Service Resources is seeking a contractor in Los Angeles for an Information Technology Aide role. The position is temporary for 12 months with a pay rate of $20–$22 per hour. Responsibilities include providing basic IT support, managing tickets, and performing routine system tasks.

The role requires 2 years IT clerical experience, strong problem-solving and communication skills, and a high school diploma. E-Verify compliance and potential extension are noted.

Qualifications

• 2 years of clerical IT environment experience.
• Knowledge of user account administration.
• Experience with first-level IT support and troubleshooting.
• Telephone and email customer support experience.
• Strong documentation and reporting skills.
• Ability to log, route, update, and close support tickets.

Responsibilities

• Provide basic IT support and routine systems assistance.
• Identify, track, document, research, and resolve IT issues and support tickets.
• Escalate high-priority issues when needed.
• Perform routine system testing and production tasks.
• Validate user manuals, procedures, and training materials.
• Operate office printers and high-speed commercial printers.
• Install, configure, maintain, and troubleshoot computers, printers, cabling, and other hardware.
• Lift office supplies and equipment weighing up to 20 lbs.

Skills

Customer service

Problem-solving

Communication

Troubleshooting

Ticket handling

Documentation

Collaboration

Confidential data handling

Education

High school diploma or equivalent

Job description

Global Service Resources is seeking a contractor in Los Angeles for an Information Technology Aide role. The position is temporary for 12 months with a pay rate of $20–$22 per hour. Responsibilities include providing basic IT support, managing tickets, and performing routine system tasks.

The role requires 2 years IT clerical experience, strong problem-solving and communication skills, and a high school diploma. E-Verify compliance and potential extension are noted.