IT Technical Support II | Part-Time

TTE Staffing; San Diego (CA); Hybrid; USD 41,000 - 62,000; Part time

Benefits offered by this job

Hybrid work environment

Potential for transition to full-time

Growth opportunities

Job summary

TTE Staffing is seeking an experienced IT Technical Support II to join our team on a part-time basis in a hybrid work environment in San Diego. The role involves hands-on end-user support, troubleshooting, and collaboration across departments.

You will work approximately 3 days per week with onsite shifts in San Diego and some remote shifts, with potential progression to full-time. The position offers growth opportunities and exposure to IT projects.

Qualifications

• 2+ years of Help Desk or Technical Support experience.
• Experience supporting Windows-based environments and common business applications.
• Knowledge of Active Directory, DNS, DHCP, LAN/WAN concepts.
• Experience with ticketing platforms such as ConnectWise, Jira, or Zendesk.
• Familiarity with RMM tools such as Intune, ManageEngine, or ConnectWise RMM preferred.
• Ability to work independently and communicate effectively with users at all levels.
• A+ and/or Network+ certifications are a plus.

Responsibilities

• Provide first- and second-level technical support for end users.
• Troubleshoot hardware, software, networking, and system issues.
• Manage incident and service requests through a ticketing system.
• Support users via phone, email, and in-person interactions.
• Escalate and resolve complex technical issues; maintain documentation and records.
• Assist with system upgrades, process improvements, and IT projects.
• Create and maintain knowledge base documentation.
• Identify recurring issues and recommend proactive solutions.

Skills

Troubleshooting

Technical support

Windows OS

Networking basics

Ticketing systems

AD/DNS/DHCP

Education

A+ certification

Network+ certification

Tools

ConnectWise

Jira

Zendesk

Intune

ManageEngine

ConnectWise RMM

Job description

We're seeking an experienced IT Technical Support II professional to join a growing team on a part-time basis.

This opportunity is ideal for someone who enjoys hands-on technical support, troubleshooting user issues, and working closely with employees across the organization while maintaining flexibility in their schedule.

Schedule

• Start at approximately 3 days per week
• Initial training includes:
• A week consists of 2 shift onsite in San Diego and 1-2 remote shifts
• Opportunity to grow into fulltime contract shortly
• Hourly 30-45$

What You'll Do

• Provide first- and second-level technical support for end users
• Troubleshoot hardware, software, networking, and system issues
• Manage incident and service requests through a ticketing system
• Support users via phone, email, and in-person interactions
• Escalate and resolve complex technical issuesMaintain accurate documentation and support records
• Assist with system upgrades, process improvements, and IT projects
• Create and maintain knowledge base documentation
• Help identify recurring issues and recommend proactive solutions

What We're Looking For

• 2+ years of Help Desk or Technical Support experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows-based environments and common business applications
• Knowledge of Active Directory, DNS, DHCP, LAN/WAN concepts
• Experience with ticketing platforms such as ConnectWise, Jira, or Zendesk
• Familiarity with RMM tools such as Intune, ManageEngine, or ConnectWise RMM preferred
• Ability to work independently and communicate effectively with users at all levels
• A+ and/or Network+ certifications are a plus

Why Consider This Opportunity?

Hybrid work environment

Opportunity for increased onsite involvement and responsibility

Collaborative IT team with growth potential