Hybrid LA IT Support Associate

Newhouse Project Consulting; Los Angeles (CA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Newhouse Project Consulting is seeking an IT Support Assistant for a long-term contract in Los Angeles. The position provides first-level technical assistance, user account support, ticket management, and routine IT operations under experienced supervision.

Hybrid work: 2-3 days in the office in Los Angeles. The role requires strong customer service, basic troubleshooting, and the ability to manage tickets and documentation while ensuring data privacy and collaborating with IT teams.

Qualifications

• Two years of clerical experience in an information systems environment.
• Experience in two or more of: user account administration; IT service desk or application support; secure file transfer (SFTP).

Responsibilities

• Provide first-level IT support via telephone and email.
• Log, route, update, document, and close support tickets.
• Assist with user account administration.
• Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
• Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
• Perform routine systems testing and production tasks.
• Review and validate user manuals, procedures, and instructional materials.
• Support office printers and high-speed commercial printing equipment as needed.
• Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
• Coordinate with developers, managers, and other IT teams.
• Lift and move office supplies and equipment weighing up to 20 pounds.

Skills

Customer service

Phone support

Email support

Technical troubleshooting

Ticket management

Documentation

Communication skills

Collaboration

Education

High school diploma or equivalent

Job description

Newhouse Project Consulting is seeking an IT Support Assistant for a long-term contract in Los Angeles. The position provides first-level technical assistance, user account support, ticket management, and routine IT operations under experienced supervision.

Hybrid work: 2-3 days in the office in Los Angeles. The role requires strong customer service, basic troubleshooting, and the ability to manage tickets and documentation while ensuring data privacy and collaborating with IT teams.