INFORMATION TECHNOLOGY AIDE

EPITEC; Los Angeles (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

80 hours PTO

Medical insurance contributions

Dental and vision

401k retirement plan

Job summary

EPITEC in Los Angeles, CA seeks an Information Technology Technical Aide for a 12-month W2 contract. The role provides day-to-day IT support, assists with hardware, software, accounts, and tickets, with a hybrid schedule from 8:00 am to 4:30 pm, Monday through Friday, for 40 hours per week.

You will log and route tickets, troubleshoot desktop hardware, printers, and basic IT issues, assist with user accounts, and help with secure file transfers (SFTP).

Qualifications

• 2 years of IT support or clerical experience in an IT environment.
• Experience with desktop software installation and operating high-speed printers.
• Experience in user account administration, IT service desk, or application support.
• Familiar with secure file transfer (SFTP).

Responsibilities

• Provide first-level technical support for hardware, software, account access, and general IT issues.
• Log, route, update, track, and close support tickets while maintaining accurate documentation.
• Troubleshoot desktop computers, printers, cabling, software, and other IT equipment.
• Assist with user account administration and access-related requests.
• Provide technical support to users by phone and email.
• Assist with secure file transfers, including requesting SFTP accounts and moving and verifying files.
• Perform routine system testing and production support activities.
• Review and validate user manuals, procedures, and other technical documentation.
• Support and troubleshoot standard office printers and high-speed commercial printers.
• Assist with the installation, configuration, maintenance, and troubleshooting of PCs and other IT hardware.
• Protect private and sensitive information while handling user accounts, files, and support requests.
• Manage recurring, deadline-driven tasks and maintain accurate reports and documentation.
• Work closely with developers, managers, and other IT teams to resolve technical issues.
• Escalate high-priority or complex issues according to established procedures.

Skills

Customer service

Hardware troubleshooting

IT service desk

Ticket management

User account administration

Tier 1 support

Phone & email support

Secure data handling

SFTP knowledge

Problem solving

Team collaboration

Education

High school diploma

Job description

Job Title: Information Technology Technical Aide

Location: Los Angeles, CA

Job Type: 12-month contract, W2

Expected hours per week: 40 hours per week

Schedule: Hybrid, Monday-Friday, 8am-4:30pm

Pay Range: $24.98 per hour

Job Description

The IT Technical Aid provides day-to-day technical support to users and assists IT staff with routine hardware, software, account, and system-related needs. This position is responsible for troubleshooting basic technical issues, managing support tickets, assisting with user accounts and file transfers, supporting printers and computer equipment, and escalating more complex issues when necessary.

Key Responsibilities

• Provide first-level technical support for hardware, software, account access, and general IT issues.
• Log, route, update, track, and close support tickets while maintaining accurate documentation.
• Troubleshoot desktop computers, printers, cabling, software, and other IT equipment.
• Assist with user account administration and access-related requests.
• Provide technical support to users by phone and email.
• Assist with secure file transfers, including requesting SFTP accounts and moving and verifying files.
• Perform routine system testing and production support activities.
• Review and validate user manuals, procedures, and other technical documentation.
• Support and troubleshoot standard office printers and high-speed commercial printers.
• Assist with the installation, configuration, maintenance, and troubleshooting of PCs and other IT hardware.
• Protect private and sensitive information while handling user accounts, files, and support requests.
• Manage recurring, deadline-driven tasks and maintain accurate reports and documentation.
• Work closely with developers, managers, and other IT teams to resolve technical issues.
• Escalate high-priority or complex issues according to established procedures.

Required Skills

• Strong customer service and communication skills
• Hardware and software troubleshooting experience
• IT service desk or application support experience
• Ticket management and documentation
• User account administration
• First-level/Tier 1 technical support experience
• Telephone and email technical support
• Secure data handling
• SFTP/file transfer knowledge
• Strong problem-solving and organizational skills
• Ability to work effectively with technical and non-technical teams

Required Experience

• 2 years of specialized clerical or support experience within an information systems/IT environment, including experience with desktop software installation and/or operating high-speed commercial printers.
• At least 1 year of experience within the last 5 years in 2 or more of the following:
• User account administration
• IT service desk or application support
• Secure file transfer (SFTP)

Education

• High school diploma or equivalent required.

Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan available.

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