IT Support Assistant

Newhouse Project Consulting; Los Angeles (CA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Newhouse Project Consulting is seeking an IT Support Assistant for a long-term contract in Los Angeles. The position provides first-level technical assistance, user account support, ticket management, and routine IT operations under experienced supervision.

Hybrid work: 2-3 days in the office in Los Angeles. The role requires strong customer service, basic troubleshooting, and the ability to manage tickets and documentation while ensuring data privacy and collaborating with IT teams.

Qualifications

• Two years of clerical experience in an information systems environment.
• Experience in two or more of: user account administration; IT service desk or application support; secure file transfer (SFTP).

Responsibilities

• Provide first-level IT support via telephone and email.
• Log, route, update, document, and close support tickets.
• Assist with user account administration.
• Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
• Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
• Perform routine systems testing and production tasks.
• Review and validate user manuals, procedures, and instructional materials.
• Support office printers and high-speed commercial printing equipment as needed.
• Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
• Coordinate with developers, managers, and other IT teams.
• Lift and move office supplies and equipment weighing up to 20 pounds.

Skills

Customer service

Phone support

Email support

Technical troubleshooting

Ticket management

Documentation

Communication skills

Collaboration

Education

High school diploma or equivalent

Job description

Hybrid: 2-3 days in office in Los Angeles

We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals.

Responsibilities

• Provide telephone and email support, troubleshoot basic hardware and software issues, and lift higher-priority problems according to established procedures.
• Log, route, update, document, and close support tickets.
• Assist with user account administration.
• Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
• Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
• Perform routine systems testing and production tasks.
• Review and validate user manuals, procedures, and instructional materials.
• Support office printers and high-speed commercial printing equipment as needed.
• Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
• Coordinate with developers, managers, and other IT teams.
• Lift and move office supplies and equipment weighing up to 20 pounds.

Required Experience

• Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
• At least one year of experience within the past five years in two or more of the following areas:
• • User account administration.
  • IT service desk or application support.
  • Secure file transfer (SFTP).

Required Skills

• Strong customer service and telephone and email support skills.
• First-level technical troubleshooting and support triage.
• Accurate ticket management, documentation, and reporting.
• Sound judgment when handling private data and escalating issues.
• Strong organizational, problem-solving, and verbal and written communication skills.
• Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.

Education

High school diploma or equivalent.